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View OnlineSubscribe | Media Kit December 8, 2020 CAMfacebook.png CAMlinkedin.png CAMInstagram129102018a.png CAMTwitter29102018a.png
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EVENTS  |  JOIN  |  SPONSORSHIP  |  DIRECTORY
 
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Inside
 
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CAM News & Updates
 
 
President's Message

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Three articles in the Ottawa Citizen within a week of each other in which CAM was quoted as a resource.  That’s a pretty big coup for us, especially when the articles got picked up by over 80 smaller local papers.  The cherry on top of that was coverage in a Global News Calgary report on a Facebook move gone very wrong.

The Citizen’s reports initiated from a very familiar scam that ‘Move Me Again,’ and other companies like them, have been running all summer. The first article dealt with the scam and the effect on moving fraud victims. The second bonus Citizen article, on the need for the government to step up and become an active participant in controlling moving fraud, and the third article on the successful court order to return the property are just the latest collaboration between multiple parties and CAM.

CAM was approached in June by Rocco Scocco, a young Toronto lawyer, looking to understand the Canadian moving regulations that exist so he could better represent his client. Little did he know that there is virtually nothing in place and that this first contingency case he took on would open the floodgates that would lead to a strong CAM alliance with Rocco, as well as with some of his clients who had a very active moving fraud victim support group on Facebook (VSG). As more and more victims identified themselves, either by calling CAM, reaching out on social media or mainstream media, or being directed to us by Rocco or the VSG, it became too much for all of us.

In order to answer every call that comes in (and he does), Rocco has been able to secure a partnership with Pro Bono Ontario (PBO) which will have a dozen lawyers able to provide moving fraud victims with free legal advice and assist with navigating the paperwork required to file in small claims court.

We are currently working with Rocco, the VSG, and PBO to educate their legal team on the basics of moving (including proposed paperwork and valuation) and the various scams that are out there. Rocco has provided all the legalese, so PBO is now in the process of making the advice more understandable for the general public. When ready, that will be information we will be able to post in our consumer alert webpage, which hopefully will be read and resonate with folks before hiring their mover. All of the information will be shared with the 10 BBBs to bolster our joint May is Moving Month program.

Throughout 2020 you have heard the phrase “we are all in this together.” Well, we truly are. While this collaboration isn’t the much-needed regulation that our industry requires, it is a huge first step towards helping victims of fraud, as well as helping us get the word out about the benefits of moving with a trusted and reliable CAM member.

 
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cameng-dec92020-2b.jpgCongratulations to Steve Stockill who has been named by Victory Packaging as General Manager, Canada.  Steve will report to Corporate and provide direction to Victory Packaging’s three Canadian branches.  Steve Rafuse (Calgary) and Bill Ferguson (Winnipeg) continue on as Branch Managers and control the day-to-day operations as they have done so successfully for over the past 20 years.

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From time to time, moving horror stories hit the news.  CAM posts these media stories to help educate consumers about the pitfalls and extreme tactics that the rogue element will use against uninformed consumers.  These past few months have been particularly busy and CAM president Nancy Irvine has been able to educate the reporters and get input into all of the major stories circulating.  Here are the most recent ones:

 
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CAM Supplier: Walkboardhood Inc. 

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Winter is coming.  How secure is your crew’s footing going up and down a slippery walkboard?

Richard Lavergne, President of Walkboardhood Inc., has the solution for you!

Having been involved in all aspects of the moving industry over 49 years, Richard feared days of freezing rain and snow or even just rainy days.  “I hated having a slippery walkboard, and especially a wet trailer floor, which was becoming dangerous for my employees and a high claims risk; in addition to wetting the equipment and blankets,” he says.  The solution was easy – cover the walkboard and stop the rain going inside the trailer.  Easy to say, hard to do.  

Richard found a solution after years and years of research and development…cover the walkboard and stop the rain from going inside the trailer.  

The Walkboardhood is designed to be used with Kentucky Trailer and Melchers ramps.  It’s easy to install in five minutes and easy to store in the belly box.  It keeps the ramp and floor of the trailer dry and clean and it helps to protect the mover from bad weather and a claim.

For more information, contact Richard by website or by phone at 1-833-543-7401.  Free delivery for Greater Toronto, Ottawa, Montreal.  Retail Price $ 1990,00 CON + tax.  MADE IN CANADA

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CAM helps the TTC support Veterans Association Food Bank  

The Veterans Association Food Bank was created in August 2018 following the abrupt closure of the Royal Canadian Legion's Veteran food bank. The loss of this support system was felt by many in the Veteran community. This year, with the pandemic, the food bank has been hit hard. In early November, Toronto Transit Commission (TTC) employees, led by Brian Parsons and Danny Naccardo, approached CAM to provide assistance with shipping their collection of non-perishable food out to the Veterans Association Food Bank in Calgary.

Hats off to Norm Mackie and the Mackie Group for stepping up to the plate and helping out! The TTC will be expanding their ‘foodraiser’ program next year and CAM looks forward to spreading the word!

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TTC Rep Brian Parsons (L) and Norm Mackie (R )

 
 
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Creating holiday magic for children diagnosed with life-threatening illnesses 

Make a Wish Canada’s Trees of Joy event started in 2016 and since then has delivered over 100 Christmas trees and raised over a million dollars for wish-granting.  This year, volunteers have decorated 26 Christmas trees to a wish child’s personal taste and interests bringing a little joy into their homes this holiday season.  Thanks to Phillips Moving & Storage (Toronto, ON)for being there from the beginning of the event helping with delivery – and thanks especially to Phillip’s Hugo and Tenzin shown in the Global News video.

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Trees of Joy getting decorated in early November.  Phillips picks them up and stores them, fully decorated, until they are delivered to each child’s residence.
 
 

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Items Wanted

A CAM member is looking to buy ten 53‐ft dry van trailers. Interested persons can contact:

Dustin Dimech, AMJ Campbell Short‐Haul ON/QC Canada Planner
Direct Line 905‐795‐6966, Cell 647‐523‐4558
Email ddimech@amjcampbell.com

Items for Sale

Another member has store vaults and a forklift for sale.  Interested persons can contact Scott at 604-270-1120 or at scottm@bekins.ca

 
 

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With COVID on the rise and at record-setting levels in Canada, now is not the time to be lazy about your company’s sanitization and safety operating procedures.  CAM recommends that you review your policies with your staff and remind everyone about health checks.  Let’s be safe out there, everyone.

CEBA requirements and deadlines have changed:
  • As of December 4, 2020, CEBA loans for eligible businesses will increase from $40,000 to $60,000.
  • Applicants who have received the $40,000 CEBA loan may apply for the $20,000 expansion, which provides eligible businesses with an additional $20,000 in financing.
  • All applicants have until March 31, 2021, to apply for a $60,000 CEBA loan or the $20,000 expansion.

If you have already applied for CEBA and have questions, please contact the CEBA Call Centre at 1-888-324-4201. An agent will return your call within 3 business days between Monday and Friday from 10:00 am to 9:00 pm EST.

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Provincial Restrictions and updated information

Do you find yourself trying to figure out what’s happening in a province that you have to make a delivery in?  With COVID on the rise, things are changing rapidly once again.  In order to help, we now have all of the provinces and territories listed with the links to that information on the main page of our COVID-19 news section.

Stay up to Date!

We encourage you to check our COVID-19 section regularly on our website, as Nancy is still monitoring the various government briefings every day and that’s where we’re posting breaking news.

Be smart. Be vigilant. Be safe.

 
6 months to go:  13 things Canadian truck drivers should know about ELDs

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Cross-border truck drivers are already familiar with electronic logging devices (ELDs), but there will be differences when the equipment is mandated for all federally-regulated carriers as of June 12, 2021.  And the differences are not limited to the need for Canadian devices to be certified by a recognized third party.  Here are 13 things that drivers should know about ELDs.

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Container Shortage and Port Congestion 

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Stories come to the International Association of Movers nearly every day through the news and from their members about the container shortage and port congestion all over the world. Due to a decline in shipping, empty containers are not being moved to places where they can be filled and shipped elsewhere. There is not technically a shortage, just a lack of logistics in moving the containers around the world. As a result, busy ports are congested and shippers are being charged demurrage fees. Here are some recent stories, just a handful of all the stories out there, that IAM has found on the issue:

 

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10 Steps to Handle a Tough Customer on the Phone

We all have them. Here’s a 10-step reminder on how to handle tough customers.

  1. Listen.
  2. Provide validation to the customer.
  3. Don’t react emotionally.
  4. Train yourself to be pleasant.
  5. Find the root of the problem.
  6. Offer multiple solutions.
  7. Avoid putting the caller back on hold.
  8. Be honest, avoid vague terms, and don’t make promises you can’t keep.
  9. Express empathy.
  10. If all else fails, just hang up.

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How to Handle Difficult Customers and Know When to Hang Up

Sometimes, a caller simply refuses to calm down or is being downright mean.  If they won’t listen to reason and continue to yell at you, then it’s probably time to hang up the phone.  Here’s some advice for handling the worst callers.

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Product Spotlight

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Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More

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Your ad could be here! Click above for more information about this exciting opportunity.


Learn More

 

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CAM Webinar - Diversifying Your Revenue Streams

When: Wednesday, January 20, 2021 1:00 pm (ET)
Presenter: Chuck White, President of the International Association of Movers

During this session, Chuck will cover the following topics:

  • New Consumer Profiles
  • Move by Corporate & Government Clients to Lump Sum environments
  • “De-location” as a result of the Pandemic
  • Alternatives… “Final Mile”, logistics, local moving, International, warehousing (beyond HHG)
  • Questions and discussion

This webinar is being offered at no cost to you. Registration is required here.

CAM Training Services - Introduction to Video Surveys

CAM is currently working on finalizing details to conduct a video survey training course that would be 2.5 hours in length. The online course, through Microsoft Teams, would be run by instructor Gerrard Halsey who has been regularly holding a similar course for the British Association of Removers (BAR). We are looking at January 2021 dates.

The proposed course content would include:

  • Benefits of using video surveying technology
  • What makes a great video surveyor
  • Choosing a technology service-provider
  • Selling the video survey at initial consumer call
  • Appointment setting and confirmation letter
  • Setting a professional environment
  • The video survey – component walkthrough
  • Preparing the survey results
  • Practical demonstration

If you are interested in being contacted about this course once details are finalized over the next few weeks, please let CAM know.

 

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