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CAM News & Updates


President's Message


Today’s consumer is lazy. Thanks to Amazon and Etsy, they expect everything cheap and quick. They’ve become so accustomed to googling something and trusting that the search result on their screen is the correct and only answer. We all know what happens when they choose their mover that way without doing any research or meeting them.

This is not a blog about SEO or paying for ad space. I don’t know enough about that to be pontificating to the masses from my pedestal on that subject. However, this is a little bit about that.

Internet movers have the endless financial resources to know how to successfully and continually take advantage of consumers’ naïveté and resistance to putting an effort into arranging a move. This has become even more evident during the pandemic when the demand for relocation services went off the chart and these faceless and nameless operations were able to take advantage of COVID restrictions to fool their prey. And they’ve done it a lot. We have two pages of our website dedicated to moving fraud and consumer alerts on particular scam operations.

Quite simply. They are making a mockery of our industry. And whether you know it or not, your reputation is getting ruined by public opinion as we are all lumped in with them.

It is incredibly important that our membership work together to fight these scam operators, by ensuring that consumers are aware and understand their underhanded and, frankly, unethical ways of doing business.

Throughout May, the BBBs across Canada and CAM will be focussing on these scam operations and the red flags to look for and, more importantly, what professional moving companies, like ours, can provide. Our annual “May Is Moving Month” campaign will have lots of help this year with real horror stories from our “brothers-in-arms” Toronto lawyer Rocco Scocco, ProBono Ontario and the Scam Moving Companies Victim Support Group. Throughout the month you will see consumer awareness tips, interviews, radio discussions, newspaper articles and videos, some in both official languages.

Share these posts. And tell your story. Let your potential customers know that moving is a business you chose to be in and are good at. Brag about things you do in your community and show what measures you take to sanitize and prepare to keep your customers safe. Show your value!

While we all need to work together to expose these scam operators, we also have to make sure that consumers know that these rogue operations are not us, nor part of our industry. This is the biggest MIMM we’ve ever had. Please be a part of it.

May is Moving Month

CAM is once again teaming up with the Better Business Bureaus across Canada to promote safe moving.  

Some of the topics we are going to cover this year include:

  • The steps CAM members should take to keep their customers safe during COVID.
  • How to safely move - Moving scams to be aware of in your area.
  • Tips on how to find a trusted moving company.
  • Good news stories about CAM members and their community work this past year.
  • Moving industry innovation & the future for moving.

Throughout the month we will also be providing consumer tips through mainstream and all of our social media platforms. As always, we encourage you to share these posts and articles. The more the information gets spread about trusted and reliable movers, the better! Here are a few sample graphics.

cameng-mayismovingmonth-april202021-1.jpg cameng-mayismovingmonth-april202021-2.jpg cameng-mayismovingmonth-april202021-3.jpg
New is one year old!

We can’t believe that our new consumer-facing website is a year old.  It was quietly launched in the midst of the first wave of the pandemic on May 1, 2020.  We’re so proud to say that we had an increase of 20% in users in the last year.  But wow, just three years ago, our website had 26,922 total visitors and now we’re up to over 102,000 in the last year … that’s a 280% increase!  We will continue to work hard to drive consumers to the site to find trusted and reliable movers and to post valuable information for our members.





Congratulations to Marcus Edward of Meldrum the Mover Inc. who is our most recent course graduate!  He obtained his Canadian Professional Movers designation and now has a deeper understanding of the moving consultant's role and of the services provided by movers in Canada.  Well done!




Stay up to Date!

There has been so much news this past 10 days.  It’s so confusing as every province is doing their own thing. We encourage you to check our COVID-19 section regularly on our website, as Nancy is still monitoring the various government briefings every day and that’s where we’re posting breaking news.

Be smart. Be vigilant. Be safe.

Provincial Restrictions and updated information

Do you find yourself trying to figure out what’s happening in a province that you have to make a delivery in?  With COVID variants on the rise, things are continually changing depending on which province you are in.  In order to help, we now have all of the provinces and territories listed with the links to that information on our COVID news page for Provinces and Territories.

Here are the headlines. 

  • New Brunswick – new self-isolation requirements including people moving to NB and truck drivers entering NB.
  • Halifax – in near full lockdown with travel restrictions in place.
  • Prince Edward Island - until at least May 17th, truck drivers who work outside Atlantic Canada will be required to self-isolate until they receive their first negative covid test after arriving in PEI, regardless of their vaccination status.
  • Manitoba and Saskatchewan – MB and North Dakota sign a trucker vaccination pact where ND will vaccinate about 4,000 truckers that regularly cross the border. ND extends the offer to SK.
  • Both Québec and Ontario to have vaccination appointments open to adults 18+ for May 14th and May 24th respectively.

CAM posts consumer advisory

As a result of current lockdowns and travel restrictions, we have posted an advisory on the CAM COVID-19 Update web page and Advice for Consumers page in order to get in front of consumer complaints to CAM that ‘movers are trying to take advantage of them.

Consumers: with current lockdowns, travel restrictions, and mandatory isolation requirements upon arrival in some provinces, or upon entering Canada, delivery schedule changes, as well as unexpected temporary storage costs, may be incurred by you as a result, and can change without any notice. CAM recommends that you keep an open dialogue with your mover throughout your relocation, and to get any anticipated changes to your costs in writing so you have a clear understanding of the impact of any federal, provincial or local restriction being imposed.

NEXUS and FAST update

The Canada Border Services Agency sent around a letter to NEXUS participants on April 12, 2021, with an update on ArriveCan, NEXUS and FAST programs, as well as an update on the border closures.  You can read that letter here.

COVID financial packages extended

On April 19, 2021, Finance Minister/Deputy Prime Minister Chrystia Freeland announced in the federal budget the following:

  • Canada Emergency Wage Subsidy (CEWS) will be extended for 3 months to September 25, 2021, with gradual rate decreases beginning July 4th. The same date extension will apply to the Canada Emergency Rent Subsidy (CERS) and lockdown supports.
  • Canada Recovery Benefit (CRB) has been extended 12 more weeks to a maximum of 50 weeks. After July 17, 2021, the CRB drops from $500 per week to $300 per week.
  • Introduction of the new Canada Recovery Hiring Program (CRHP) that will run from June 6th to November 20th to help employers rehire workers, although if they use this program, employers can't use CEWS.

Vaccination Rollout information

As each area has different protocols, we are providing links for each province's vaccine websites.  Please click on our COVID-19 Vaccine page to learn more.  We are also doing our best to keep up-to-date with each province’s announcements on essential workers' vaccination dates and will try and email members in each province as we hear.  



39 days to go – Are you ready?  
Enforcement of Canada’s ELD mandate to be phased in over a year

Transport Canada has reaffirmed its commitment to a June 12 rollout of Canada’s electronic logging device (ELD) mandate, but with a “progressive enforcement period” lasting 12 months.  CAM urges you to make sure you are compliant and a contributor to Canada’s road safety!

CAM Chairman, Mike Kolberg, sat in on an ELD update webinar on April 21st.  Almost half of the attendees stated that their ELD provider had started the certification process and only 39% believed that they will be compliant by June 12th, with a further 18% being compliant within 3 months.  Alarmingly 34% weren’t sure.  It is important to note that to date, with less than 7 weeks to go, while there are several ELD providers that are close to certification, there is not one Transport-Canada-certified ELD.  We recommend that you bookmark the Transport Canada ELD page for updates.

For more on that webinar, click here

Previous articles:

Prepare for ELD mandate now, suppliers say

Canada’s ELD mandate won’t be fully enforced until June 2022, but some of the country’s largest ELD suppliers are stressing that it’s already time to begin preparing for the change.  You can read more of the Truck News article here.

Still not clued in?  Here are some FAQs

The Canadian Council of Motor Transport Administrators have posted answers to some frequently asked questions.  You can check them out here

As Canada’s ELD deadline nears, the government plans soft enforcementRead the Fleet Owner article here.

Leveraging Canadian ELDs for doing much more than Elogs - Truck News.  While CAM is not endorsing one product over another, this VLOG has a lot of info for maximizing your ELDs administratively and operationally.  Check out the suggestions here.

Online Guide to transitioning to ELDs



So how are we doing?  Results from our COVID-19 One Year Later Member Survey

In our last newsletter, we provided a summary of the survey results from the third round of CAMs member survey on how we were faring at various phases during the COVID pandemic.

Interested in what members have said?  Here’s the link to the whole survey response.  You will find all of the comments there (and they are really interesting). 

CAM Training Videos available once again!


After a few months of downtime, while we worked with our website development team to convert the old training videos, we are excited to announce that we are back up and running!  Both the Helper Video and quiz and the Packing and Unpacking videos and quizzes are now available in our members-only education resources section of the website.  As always, these videos are free for CAM members to use.  Call us to get your members-only login.

Coronavirus tip sheet now available in French

Due to demand, the consumer tip sheet How to pack up your house and move safely during Coronavirus has been fully translated into French and is available for your customers should you wish.  And a reminder that CAM has a variety of moving tip sheets available on our website. 



CBSA Electronic House Bills 

CAM’s International Committee discussed Electronic house bills (eHBL) and how to use them to facilitate shipments into Canada, since there seem to be some regional disparities. The eHBL system was intended to streamline the process by allowing pre-arrival information documents to be transmitted electronically. There are currently two options available:

Crimsonlogic provided CAM with two videos that may be of assistance in understanding what to do. CAM is considering hosting a webinar on the eHBL if there is a need. If you are interested in someone from your office attending a session on it, please advise us at

How to Create and Send a eManifest eHBL

How to cancel a House Bill

North America responsible for the world’s container shortage

New analysis from Danish consultancy Sea-Intelligence shows just how much North America is to blame for the severe equipment imbalances challenging the global container shipping industry.

The continent’s comparatively slow handling of containers has long been a source of supply chain pain and a leading cause of empty container shortages in Asia, but never to the extent recorded today.

Before the pandemic, North America was structurally responsible for 40-45% of the empty imbalance needed in Asia, according to analysis from Sea-Intelligence. Following the early pandemic volatility, this changed sharply, so that North America is now structurally responsible for 55-60% of the imbalance in Asia.


2021 IAM Annual Meeting and Expo Website is LIVE

The website contains all of the information you need concerning registration, exhibits and sponsorships, the agenda, the conference hotel, and more. Review it today and bookmark it for easy reference.

Product Spotlight



Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More


CAM Golf Tournament – Registration now open!


Yippee!  For the first time in two years, we now have golf registration available in May!  Join us at the beautiful Carlisle Golf Club for our 25th annual golf day.  At the moment, we are going with the same successful format as last year, which includes dedicated tee times between 11:00 am - 12:40 pm.  Lunch and post-game meals are included with cart and prizes.

And this year, CAM supplier Advantage Box might pay for your round!  One lucky name will be drawn from those registered mover members on July 1st.   

Register here


And we can’t do this without support.  A big thank you to our sponsors.  Would you like to get in on the sponsoring and prizing fun?  Contact

CAM Conference


We are still monitoring Alberta’s COVID-19 regulations with regards to indoor meeting requirements.  A decision on whether we go ahead with our face-to-face conference will be made before the end of the summer.  Both hotel and conference registration will remain closed until that decision is made.  We appreciate everyone’s enthusiasm and desire to meet in person, but we must take safety into consideration.  At this time, no one knows what is going to happen over the next few months.  Cross your fingers. | | Media Kit
Canadian Association of Movers (CAM)

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