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CAM News & Updates
President's Message


Since there’s not much else to do in my spare time these past 15 months, I’ve been reading a lot. I’m currently on a story that involves the chocolate industry in the York area of pre-WWII England and the fact that Rowntree, Terry’s, and Cadbury are in the same vicinity and thriving.

During a factory tour, a young woman, who would like to break the mould and get into the chocolate industry with her own specialized company, questions Mr. Rowntree about having all of the enemy competition in such close proximity. In the novel, he states,

“Competitors yes, but not enemies. And where there’s competition, there’s innovation… Keeps us on our toes, so to speak. I like to think of us as healthy rivals and it means the industry keeps developing and is improving standards. Without healthy competition, any industry would become stagnant. I really do believe there is a place for all of us.”

That passage really resonates with me.

Recently, CAM has had a lot of membership applications from young, innovative, moving companies. As part of the vetting process, we do a local reference check with our members in the area where the applicant is headquartered. (We also do an extensive online reputation check and a site visit – but that’s not part of my point).

Sometimes, because these are smaller outfits that have not necessarily been in business for many years, our members may not know who they are. And if they do, they might be suspect of them because these newer companies, run by a younger generation, may choose to run their businesses a bit differently …they have only a few trucks, just an office (no warehouse) and a yard shared with another company; they are more technologically advanced; they dispatch differently, or they have paperless work documents. In some cases, this type of competition results in trust issues and a desire for some local members to question their integrity strictly because they do things in a different way, or are satisfied with aiming their services only towards a particular market and not in the traditional “we do everything” way.

CAM has one of the toughest application processes of any moving association. Our membership committee has refined our process over the past few years and has become very good at looking at the whole operation of the applicant. With so many older, smaller moving operations being amalgamated with larger companies (or going out of business altogether), we need new blood, or our Association dies. Therefore, the committee, with the Board of Directors’ blessing, asks the fundamental question “are these applicants a betterment to our membership and to the industry as a whole?”

In discussions with applicants, I see their drive and enthusiasm for the industry. There’s passion there too … and that can’t be taught. They come into our Association with only a few years of experience, but we’ll be there to mentor them and help them improve on what they already are doing. And if they make a mistake, we’ll help them sort through it and provide guidance. Many of our members have stepped up to do just that.

Embrace your competitors, foster relationships with your moving company neighbours, and make an effort to say hi to our newcomers. Let’s stay rivals, but let’s keep our industry thriving and striving for innovation, new efficiencies, and maintaining that strong bond that keeps us passionate about the industry that we love.

Now I’m off to find a piece of chocolate!

May is Moving Month

CAM has been busy promoting the importance of knowing who your mover is. Here are just a few of the items that have happened so far.

May 1, 2021 – Ask BBB Podcast – (10’40”) The kickoff to May Is Moving Month. Topics include: who and what is CAM, how you become a member, how do you choose your mover, when to book your move and how the moving scam works.

May 8, 2021 – Ask BBB Podcast – (10’34’’) Week 2 of May is Moving Month. Topics include: reviewing finding a mover, the difference between long-distance and local moving, and the moving contract.

May 12, 2021 – Don't be left in the dark while finding a reliable mover. May is Moving Month and the BBB wants to make sure consumers are not left in the dark when it comes to finding a reputable mover. "We urge consumers to do their due diligence before hiring a mover," said president of the Canadian Association of Movers Nancy Irvine. "When trusting all of your belongings to someone, it’s worth doing the background work by researching your mover to avoid future heartache." (

May 14, 2021 - Moving month: how to choose a mover and avoid common scams. Liam McQuillan, general manager of BBB-accredited Highland Moving and Storage in Calgary, warns that “anybody with a truck” can post an ad on Kijiji and give a cheap moving estimate without even seeing your goods. That often means damaged or missing goods and zero accountability from the “mover,” or seeing an $800 quoted price balloon to $2,400 before delivery. (Calgary Real Estate News)

May 15, 2021 – Ask BBB Podcast – (21’3”) Week 3 of May is Moving Month. Topics include: conducting your move during COVID-19 and additional costs, what other work movers are doing during COVID-19 and a compelling interview with Jenny Wilcockson, organizer of the Facebook Group Scam Moving Company Victim Support Group.

Superior Court judgement on Move Me Again/Safe Bound Moving 

camrocco.pngScore one for the good guys! Toronto lawyer Rocco Scocco, continues to be undefeated against Move Me Again (MMA) in court. In a new milestone, the Ontario Superior Court has endorsed a judgement that will take scammers who ignore estimates to the task.

This was a typical scam. MMA gave a lowball quote, approximately $3,700 in this case. The customer agreed to the price and paid a deposit. Once the shipment was loaded, the customer was rushed through signing the paperwork, which included a line that they agree to pay a flat fee on 15,000 lbs. MMA quickly left with their goods and were not to be seen again until the new charge of $9,677.25 was paid.

The Superior Court ruled that MMA was in contravention of the contract with the customer and would therefore only receive $1,850 for partial transportation of the shipment. Also, MMA must allow the customers to claim their possessions.

As the court concluded ‘If suppliers do still carelessly or recklessly throw out low-ball and unreliable quotes, then they may well be held to them, pursuant to the relevant Act.’


About the moving contract

The legal opinion is that the moving contract is formed once the deposit is received after the quote is exchanged. As a mover, you cannot unilaterally impose a separate contract after the fact, that is, after the money has exchanged hands. Exchanging money is an indicator that there is a contract and that the parties are in the performance of the contract. All of these successful court cases over this past few months have reaffirmed that, as a mover, you better have a reasonable handle on the estimated weight (at least within the 10% margin) prior to loading or have indelible proof that the customer did not disclose all of the items moving. If not, your fate may be the same as the scam operators, where you will be on the hook for anything above the original quote.

Thank you again to Rocco. June 12 marks our one-year anniversary working with him on exposing scam moving operations. What a difference Rocco has made for our industry in these short 11 months.



Great Little Box Company/Ideon Packaging Named one of Canada’s Best Managed Companies for 2021 

On May 5, 2021, Great Little Box Company Ltd/Ideon Packaging (GLBC) announced that it was recognized for overall business performance and sustained growth with prestigious Canada’s Best Managed Companies designation for the 17th consecutive year.


NFP $5,000 Giveaway

Call for a quote on a car or home insurance from Economical and you could win 1 of 36 cash prizes of $5,000.




Stay up to Date!

While we monitor the government daily COVID briefings, things are changing so rapidly, both federally and provincially, that any updates we post here have likely been overwritten already. We encourage you to go to CAM’s COVID website and look for:

We also have lots of good information for consumers on preparing for their move and things they should know. That can be found at our Advice for Consumers page.

It’s critical that you know what’s going on at your destination before you send your driver. If you are going to another province, you need to know what the conditions are before you (or your customer) get there, so you can figure out if you’re going to need quarantine, SIT, or alternative arrangements for delivery.

Communication is the key to success this summer. Be smart. Be vigilant. Be safe.



25 days to go – Are you ready?  
No ELD penalties until June 2022, jurisdictions confirm

Jurisdictions that enforce Hours of Service rules have confirmed that Canada’s rollout of mandated electronic logging devices will focus on education and awareness – and not include penalties — until June 12, 2022.




CAM posts consumer advisory

As a result of current lockdowns and travel restrictions, we have posted an advisory on the CAM COVID-19 Update web page and Advice for Consumers page in order to get in front of consumer complaints to CAM that ‘movers are trying to take advantage of them.

Consumers:  with current lockdowns, travel restrictions, and mandatory isolation requirements upon arrival in some provinces, or upon entering Canada, delivery schedule changes, as well as unexpected temporary storage costs, may be incurred by you as a result, and can change without any notice.  CAM recommends that you keep an open dialogue with your mover throughout your relocation, and to get any anticipated changes to your costs in writing so you have a clear understanding of the impact of any federal, provincial or local restriction being imposed.

NEXUS and FAST update

The Canada Border Services Agency sent around a letter to NEXUS participants on April 12, 2021, with an update on ArriveCan, NEXUS and FAST programs, as well as an update on the border closures.  You can read that letter here.

Extended COVID financial packages extended

On April 19, 2021, Finance Minister/Deputy Prime Minister Chrystia Freeland announced in the federal budget the following:

  • Canada Emergency Wage Subsidy (CEWS) will be extended for 3 months to September 25, 2021, with gradual rate decreases beginning July 4th. The same date extension will apply to the Canada Emergency Rent Subsidy (CERS) and lockdown supports.
  • Canada Recovery Benefit (CRB) has been extended 12 more weeks to a maximum of 50 weeks. After July 17, 2021, the CRB drops from $500 per week to $300 per week.
  • Introduction of the new Canada Recovery Hiring Program (CRHP) that will run from June 6th to November 20th to help employers rehire workers, although if they use this program, employers can't use CEWS.

CBSA Electronic House Bills

CAM’s International Committee discussed Electronic house bills (eHBL) and how to use them to facilitate shipments into Canada since there seem to be some regional disparities. The eHBL system was intended to streamline the process by allowing pre-arrival information documents to be transmitted electronically. There are currently two options available:

Crimsonlogic provided CAM with two videos that may be of assistance in understanding what to do. CAM is considering hosting a webinar on the eHBL if there is a need. If you are interested in someone from your office attending a session on it, please advise us at



Wake up, work, sleep and repeat: Pandemic burnout is becoming a crisis 

Wake up, work, sleep and repeat: Pandemic burnout is becoming a crisis among stay-at-home workers — here’s why it’s happening, and how to break through the fog.  Check out this Toronto Star article from April 30, 2021. 

And when you are at that desk … 25 Office Exercises: Easy Desk-Friendly Ways to Get Fit in 2021

Too much sitting can be blamed for health ailments such as weight gain, heart disease, diabetes, high blood pressure, and other chronic conditions.  One (slightly alarming) study even found that people who sit all day have a 40% increased risk of dying.

And then there’s this … CAM President Nancy Irvine is currently treating an inflamed rotator cuff – not from throwing too many touchdowns passes, but from that way her head and shoulders are positioned on all of those zoom calls.  So she’s in physio and doing several of these desk exercises and stretches.  Check it out!



2021 IAM Annual Meeting and Expo 

The International Association of Movers annual meeting is set for October 13-16, 2021 in Orlando Florida.  This is the biggest conference and expo in the world!  If you are interested in finding out more about the in-person conference or the virtual component, please click here.

Registration opens May 31st and the Early Bird deadline is July 2, 2021. 

Product Spotlight



Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More


CAM Golf Tournament – Registration now open!


Yippee!  For the first time in two years, we now have golf registration available in May!  Join us at the beautiful Carlisle Golf Club for our 25th annual golf day.  At the moment, we are going with the same successful format as last year, which includes dedicated tee times between 11:00 am - 12:40 pm.  Lunch and post-game meals are included with cart and prizes.  

And this year, CAM supplier Advantage Box might pay for your round!  One lucky name will be drawn from those registered mover members on July 1st.   

Register here


And we can’t do this without support.  A big thank you to our sponsors.  Would you like to get in on the sponsoring and prizing fun?  Contact

CAM Conference


We are still monitoring Alberta’s COVID-19 regulations with regards to indoor meeting requirements.  A decision on whether we go ahead with our face-to-face conference will be made before the end of the summer.  Both hotel and conference registration will remain closed until that decision is made.  We appreciate everyone’s enthusiasm and desire to meet in person, but we must take safety into consideration.  At this time, no one knows what is going to happen over the next few months.  Cross your fingers. | | Media Kit
Canadian Association of Movers (CAM)

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