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View OnlineSubscribe | Media Kit February 23, 2021 CAMfacebook.png CAMlinkedin.png CAMInstagram129102018a.png CAMTwitter29102018a.png
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EVENTS  |  JOIN  |  SPONSORSHIP  |  DIRECTORY
 
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Inside
 
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CAM News & Updates
 
 
President's Message

camengnancy-may262020.pngOnline fraud comes in many forms.

CAM has had its share of phishing emails this past year. You may have been in receipt of an email from someone on our Board who has asked to borrow money because our Treasurer wasn’t available to sign a cheque. Or perhaps you had an email trying to sell you our membership list (we don’t do that).  These are bogus emails and I do hope you check the email address of the sender to see that it isn’t from anyone associated with CAM, before acting on the instructions.

Several of you are also dealing with phoney online reviews. Unprincipled individuals enlist friends and employees to make fake social media profiles in order to give you 1-star reviews with horrible accusations of your work, all in an effort to drive down your Google rating.  This is a growing, and alarming trend.  As some of our members have found out, these negative reviews can get out of hand very quickly if you aren’t keeping your eye on your online reputation and counteracting quickly.

Of course, an unhappy customer’s commentary on your work is an entirely different situation.

Crowd favourite, Megann Willson, is coming back to CAM on March 11th to do an encore of her very popular presentation on managing online reputation.  As she will point out, it is crucial that you respond to negative reviews as soon as possible, as the consequences of ignoring them could be disastrous for your online reputation and will affect future business.

Without giving too much away, you need to keep an eye on your reviews and learn best how to refute these very public claims.  This was a little easier to do when you were all working in the office together and could discuss and calm people down, if emotions were running high, avoiding a rash response without taking a breath.  But now, with coworkers scattered hither and yon, it can be harder to provide gentle guidance that can get your coworkers’ emotions in check and back on track to provide a solid response before everything goes off the rails.

I strongly recommend that someone from your office takes in this session.  This was our most popular tract at our 2019 conference and Megann is sure to provide some excellent tips and tricks that will ensure confidence in taking on online negativity.  Considering that it’s a free one-hour webinar, what have you got to lose?

 
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*Important* Crossing the U.S. Border into Canada?  You must use ArriveCAN

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According to Public Health Canada websites and confirmed by CTA/OTA (see links below):

ALL travellers (including essential workers, such as truck drivers) arriving at a Canadian border, by LAND, sea or air, as of Monday, February 22nd MUST use the “ArriveCAN” app on their smartphone (or online) PRIOR to reaching the border.

Unless, the government makes a last-minute exception/exemption for truck drivers, drivers that do not use this app face both delays and fines starting Monday.

Essential workers do NOT need to prove they had a negative Covid test, nor to complete the quarantine portion, but MUST complete the contact info and self-assessment portions.

Members are encouraged to download the ArriveCAN app for free on Google Play and Apple App stores. The app is also accessible on the web.

More information is available here:

 
 
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We are thrilled to welcome a new independent mover to our Association!  Tower Moving started providing a moving service in the Toronto area with one truck seven years ago and has grown to a full-service moving company offering packing and crating, office and residential moves and storage services.  “We offer the ideal combination of old-fashioned, quality customer service backed by cutting-edge technology and equipment,” says General Manager Ryan Thompson.  Please reach out and say hello!

Ryan Thompson
ryan@towermoving.com
647-955-MOVE(6683) ext.705

 
 
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Upcoming CAM Events!

Our webinars are a hit!  Here’s what participants are saying:

“Very informative, great industry talking points.”

“Interesting perspectives and information presented.”

“Speaker had some great information and was engaging.”

“Good positive energy and reminders.”

“Great content and guest speaker that is very relevant in our current and challenging times.”

Detailed information is below, but do you have these webinars on your calendar yet?

March 3 1:00 pm ET

Introduction to video surveys Sold out

March 11
1:00 pm ET

As if the Pandemic weren’t enough – Managing your online reputation in a time of crisis Free!

March 16
1:00 pm ET

Introduction to video surveys Sold out

March 18
1:00 pm ET

How to sell Value vs Price Free!

April 8
1:00 pm ET

How do you build trust? Free!

April 22
1:00 pm ET

CAM & BBB’s tips to guide you through peak season (and prepare for May Is Moving Month) Free!
All sessions require registration.  Please contact admin@mover.net to get the webinar link!
 
 
NFP Welcomes Ogilvy to the Family

SPONSORED CONTENT.

It's a year of growth and expansion ahead for NFP. In November 2020, the reputed insurance broker and consultant acquired Ogilvy Insurance in its ongoing efforts to build its Quebec presence and bolster its Canadian footprint.

“NFP Canada needed to find a broker who is familiar and established within the province of Quebec. Ogilvy Insurance meets that need,” says Glenn Meyer, vice-president with NFP. "David Ogilvy and his team not only have the general insurance experience in Quebec but the fact that they also have Moving & Storage experience made for the perfect fit.”

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Congratulations to our two latest course graduates!  Laura Wells of Bekins Moving & Storage Kelowna and Tyler Reznechenko of Sweenie Moving Ltd obtained their Canadian Professional Mover designation.  Well done! 

 
 

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A1 Movers Services Inc.

As Canada’s premiere third-party service provider, A1 Movers Services Inc. has 1,350 specialists across Canada who can accommodate your requirements from the Atlantic to the Pacific coast.

A1 provides professionals for the dismantling and reassembly of knockdown furniture, armoires, shelving, pool tables and pianos. Additional services include TV removal and mounting, appliance servicing, and government certifications. Crating and uncrating services are also available. They provide services to major van lines and independent operator as well.

As a committed CAM member, you can be assured of the highest quality of service and professionalism from top to bottom.

Russell West
A1 Movers Services Inc
403 454-7677 Phone
866 581-7677 Toll free
info@a1moversservices.com

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Russell West (c.) and colleagues from a ‘few’ years ago.


cameng-feb232021-5b.jpgA huge congratulations to Adam Lowy and the gang at Move For Hunger for an incredible year!  2020 was a year like no other with an unprecedented increase in food insecurity.  40% more people were fed in 2020 through the program than in 2019 and food was delivered to nearly 300 food banks across the US & Canada. Check out Move For Hunger’s 2020 Year In Review here.

And a big shout out to CAM members who helped provide almost 54,000 meals in Canada!  48 of our mover members are involved in the program, so thank you to all of them, with a special shout out to Quality Move Management and Matco Moving Solutions who regularly go toe-to-toe with our American moving friends and win collection categories.  Well done. 

Did you know that you can encourage your customers to set aside any unopened, non-perishable food items that they don’t want to take with them?  Then, on moving day, you pack up their donations, estimate the weight of the boxes, and deliver them to the local food bank or pantry, free of charge.  Easy peasey!  Connect with Move For Hunger to learn more and to register your company.

 

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Stay up to Date!

We encourage you to check our COVID-19 section regularly on our website, as Nancy is still monitoring the various government briefings every day and that’s where we’re posting breaking news.

Be smart. Be vigilant. Be safe.


Negative COVID test required for Non-Essential Border Travellers

With the exceptions for essential travellers, people driving into Canada must provide proof of a negative COVID-19 PCR test taken in the U.S. within 72 hours.  This is a reminder to make sure that your customers crossing into Canada are aware of this new rule.  Please note, this does not apply to essential transportation drivers and crews.

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Trucking associations question new Covid-19 requirements at the border
Today’s Trucking, February 18, 2021

Canadian trucking associations [Canadian Trucking Alliance (CTA) and Private Motor Truck Council of Canada (PMTC)] are pushing back against plans to require border-crossing truck drivers to submit contact information and travel details through the ArriveCAN app, as well as any proposal to require drivers to submit recent Covid-19 test results.

Non-essential travellers now have to submit proof of a negative Covid-19 test taken within the previous 72 hours, but truck drivers are exempt from such requirements as essential workers. Their screening is currently limited to a series of questions asked at the land crossings.

But questions about whether truck drivers should be included in the testing program emerged this weekend when Public Safety Minister Bill Blair told CBC that the government was exploring the idea. 

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CEBA application deadline is March 31

On December 4, 2020, CEBA loans for eligible businesses increased from $40,000 to $60,000.  Applicants who have already received the $40,000 CEBA loan may apply for the $20,000 expansion, which provides eligible businesses with an additional $20,000 in financing.  All applicants have until March 31, 2021, to apply for $60,000 CEBA loan or the $20,000 expansion.

If you have already applied for CEBA and have questions, please contact the CEBA Call Centre at 1-888-324-4201.  An agent will return your call within three business days between Monday and Friday from 10:00 am to 9:00 pm EST.

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We need your help - What have you learned this past year?

Well, it’s been a heck of a year.  We are all doing things differently.  What have you learned about the various types of jobs you are going out on that we can pass along to consumers so they better understand what their move may look like this upcoming peak season?  Specifically, we’re looking for information on apartment moving (e.g., single use elevators and lengthy delays that causes), moving in or out of retirement homes, cross-border moving, and delivering to a customer that is in their 14-day self isolation (e.g., are you putting all of their things in the garage until you can come back?).  The information gathered will be used to update our help sheet that was written at the very early stages of COVID-19. 


Have you done any interesting COVID-related jobs?

The CAM office has been hearing a few stories here and there about jobs that our members have been doing to help out with getting us all through COVID.  We have heard from members that they have done a variety of jobs from moving around refrigeration systems at vaccination sites to helping hospitals move non-essential equipment into storage to make room for more hospital beds and treatment equipment, to setting up temporary hospital sites, to moving entire companies’ employee's workspaces to home offices as the result of employees working from home permanently.

Did your company do some interesting work that we could brag to the public about as we ramp up our pre-peak season marketing of how special CAM members are?  We’d love to brag about you!  Send your stories and a photo or two to admin@mover.net.

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A CAM member helps store non-essential equipment in an empty hospital meeting room to create more usable space in essential areas.


Provincial Restrictions and updated information

Do you find yourself trying to figure out what’s happening in a province that you have to make a delivery in?  With COVID on the rise, things are changing rapidly once again.  In order to help, we now have all of the provinces and territories listed with the links to that information on the main page of our COVID-19 news section.

 
 

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3 ½ months to go – June 12, 2021 – Are you ready?

At our February CAM Board meeting, we had a very engaged conversation about the upcoming June 12th ELD enforcement deadline, by which carriers must switch from paper daily logs to electronic logs.  While most of our members have already been using ELDs, or are in the process of finalizing their installments, some members are still investigating and have many questions about them.  One of the things we discussed was the importance of understanding hours of service, so here’s a bit more information on that topic.

The Big Benefits of ELDS for Truckers – Accountability for Hours of Service

It’s not uncommon for commercial truck drivers to be resistant when the prospect of an electronic logging device roll-out first arises.  This is a new technology, after all, and it brings greater accountability to everyone working within Hours of Service compliance constraints; it records a driver’s time while on duty or driving and makes everything more transparent.

But, once drivers start using E-Logs, it’s hard to find one that would consider returning to their old paper logbooks.  There are lots of stories circulating about ELDs for truckers that drum up fear and mistrust – but the fact is, they can help carriers and commercial truck drivers in some pretty big ways.  Check out some of the top reasons how in this informative article from ELDFacts.com.

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Product Spotlight

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Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More

 

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CAM Essentials Training - Introduction to Video Surveys
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When:  Wed. March 3, 2021, 1:00 pm (ET)
Tues. March 16, 2021, 1:00 pm (ET) 

ALL SESSIONS SOLD OUT! Get on the waiting list now for future classes.

Presenter: Gerrard Halsey, Gerrard Halsey Video Surveys Ltd.

CAM’s first Essentials Training session is an Introduction to Video Surveys.  This 2.5-hour long online course, through Microsoft Teams, is run by British Association of Removers (BAR) instructor Gerrard Halsey, who has been training and consulting in video surveying since 2016.

*This is an ideal session for anyone considering, or is new to, video surveying, or for your staff who could pick up some handy tricks & tips.

The course content includes: benefits of using video surveying technology; what makes a great video surveyor; choosing a technology service-provider; selling the video survey at initial consumer call; appointment setting and confirmation letter; setting a professional environment; the video survey – component walkthrough; preparing the survey results; practical demonstration.

If you, or someone on your staff, are interested in this course, please let CAM know.


CAM Webinar 2103 – As if the Pandemic Weren’t Enough – Managing Your Online Reputation in a Time of Crisis

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When: Thurs. March 11, 2021, 1:00 pm (ET)

Presenter: Megann Willson, Panoptika

Cost: Free
Sponsored by: camevents-3a-jan262021.jpg


Back by popular demand!

During the pandemic, online shopping and selection of services has increased exponentially. Guess what? So have negative online reviews. Good online reputation management is not only about reacting well to what people say about you, your brand, or your products and services, but also about whether to react at all and, if so, when. Timing is critical, and big companies have whole teams, sentiment analysis software, or even reputation management firms to take care of all this on their behalf. But for a small-to-medium sized business, this work usually falls to you and your team. On top of that, because of COVID, your team is working out there somewhere, in their own home, not in an office setting where gentle guidance can get them back on track if emotions start running high and things are threatening to come off the rails. This session will help wade through the complicated and frustrating world of online reputation management.

* This is ideal for anyone who deals with complaints (which is everybody) or oversees your website and social media pages.

Please contact CAM to register.


CAM Webinar 2104 – How to Sell Value vs. Price
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When: Thurs. March 18, 2021, 1:00 pm (ET)

Presenter: Randy Hnatko, Trainwest Online Academy 

Cost: Free

Sponsored by: camevents-4a-jan262021.jpg

Have these issues been frustrating?

  • Price is constantly the key factor in getting and keeping the business.
  • Your margins continue to shrink.
  • Your sales cycle gets longer and you’re unsure why.
  • Customers and prospects use your proposals to negotiate better deals with your competition.
  • Educating prospects who never buy from you.

If you want to be part of a fun, highly interactive workshop that has you walking away with tools and information you can apply for immediate results, then this workshop is for you!

Please contact CAM to register.


CAM Webinar 2105 – How do you build trust?
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When: Thurs. April 8, 2021, 1:00 pm (ET)

Presenter: Sandra Crozier-McKee

Cost: Free

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Finding a trusted and reliable mover is the key phrase CAM uses in social media to encourage consumers to contact us to find you.  After your initial meeting with your new customer, do they trust you?

Business leaders recognize the significance of emotional intelligence as a valuable tool to their success.  No one expects you to be a psychologist, but sitting in on this one-hour session will help improve your ability to understand and manage your own emotions, by adjusting them to complement those of your teams, prospects and clients during the stressful time of moving.  The results?  An increased bond of trust and an improved relationship with your client at a time when they need you most.  Check out this mini Sandler Institute session about how to build trust with your customers.

* This session is ideal for sales staff.

Please contact CAM to register.


CAM Webinar 2106 – Tips to guide you through peak season
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When: Thurs. April 22, 2021, 1:00 pm (ET)

Presenter: BBB and CAM

Cost: Free
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To kick off our 4th annual May is Moving Month campaign, the BBB and CAM are going to host a session to discuss some of the common issues and complaints that we both hear about in the run of the season. We want to help you protect yourself and continue to raise the bar for professional movers. We’ll have more information as we get closer to the date, but for now, mark you calendar and get signed up!

* This session is ideal for sales staff, coordinators and operations folks, or anyone else who deals with a move before move day.

Please contact CAM to register.


CAM Golf Tournament

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CAM Conference

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