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View OnlineSubscribe | Media Kit February 4, 2020
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CAM News & Updates
President's Message


I am at a loss for words. For those of you who know me well, you’re likely smirking and saying to yourself “no, not likely”. But it’s true. 

Preparing for each newsletter starts on the Tuesday of the publication of the last issue with a tight turnaround so we can get it to the translation by the Tuesday before the next publication date. Most of the time, I am debating about what topics to bring up in my message (which I write in one sitting and don’t go back to wordsmith afterward), which then can include follow-up information below for readers who want to know more. But not this time. I’m tapped out.

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Why (& How) You Should Actually Listen to Your Customers

camen1jan312020.jpg“The best service reps are excellent listeners. They can recall relevant details that were mentioned earlier in the case and are consistently in-tune with the customer's emotions. This saves customers from having to repeat information which adds friction to the service experience.”

This less than 5-minute read has some great advice for both listening and interacting with your customers.

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A Canadian study on the mental health of long-haul drivers

camfr4jan282020.pngLakehead University in Ontario is doing a study on trucker depression. They are looking for a minimum of 210 long haul drivers to answer their survey, so they can compare statistics to the US study released in 2018 that stated that In the U.S., that because of the potential for accidents, truck drivers have one of the highest rates of injuries and illnesses of all occupations.

This study will allow for a better understanding of the factors that may influence the risk of depression in truckers. We all know a driver who is struggling with mental health issues and we’ve recently lost a few good ones to suicide.

We encourage you to read this article in Trucking News and follow the link to the survey. There are so few Canadian studies and the information coming out of this will be valuable. Please ask your drivers if they would participate in the study. They are our heartbeat. Without them, we are nothing.

CAM’s Second “Sign up & win” winner announced

Congratulations to Robert Michaud of Déménagement Napoléon Giroux who is the second name drawn from our Sign Up & Win contest. Want to win coffee on us? Simply sign up your coworkers (here or at the <<Subscribe>> button at the top) to receive their own copy of The Mover’s Edge newsletter and your office will have a chance to win one of the remaining Tim Hortons gift cards! Robert, your gift card is in the mail! 

The contest is coming to a close soon, so don’t miss out.


   Feature Spotlight


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Premiere Van Lines

The Canadian moving industry generates over $2 Billion each year. As part of the Premiere Van Lines franchise and Atlas Van Lines agent, your business can grow from a local or regional mover to become part of a national network. Take advantage of our advertising programs that drive business to your door. We provide all the training and tools you will need to be successful in this industry.

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Where UAE Expats are moving to … Canada makes the list!

camen3jan312020.jpgA recent survey analyzed thousands of international moving requests made by UAE residents in 2019 to reveal the top 10 countries expats are moving to. Canada came in at #4! This report below reveals the emerging international moving trends and the average cost of moving to these destinations. It also includes insider tips and factors customers should keep in mind when moving to another country.

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Warehouse space wanted & offered

camfr6jan282020.pngBrytor International is looking to sub-lease 4,000-5,000 sq. ft. in their location in Mississauga – a fully bonded warehouse, yard fence and easy access to all major highways. They are also looking to have a foot on the East side of Toronto, near Scarborough – around 4,000-5,000 sq. ft. with some office space for up to three persons. If you have some space available in the Scarborough area, or you’d like to sub-lease space, please contact Jacques Monier, General Manager, at 514-805-3199.

Getting ready for March Break?

camfr7jan282020.pngDon’t forget that Motel 6 is pleased to offer CAM members and their employees a discounted rate at any Motel 6.  Call CAM at 1-866-860-0065 or email to get the special CAM CorporatePlus@6 number BEFORE you make your reservations.  Marian will give you the special Motel 6 phone number and website address to search and book your reservation. They’ll leave the light on for you!

Who’s the Mover?

Moving one 5MB IBM hard drive, 1956. We wonder if any members recognize what company is doing the work. Should we give you a hint? (The move took place in Ottawa). Thanks to our super-sleuth Steve Sharpe for sending this mystery image to us.


Got any fun photos you’d like to share? Want to brag about a special or unusual move you’ve done? Send them along to and we’ll get them posted.

Product Spotlight
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Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More


Your ad could be here! Click above for more information about this exciting opportunity.

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Owners & Administrators … 8 HR Predictions for 2020 

camfr8jan282020.jpgAlthough the title is bland, this article is chock full of commentary and advice on attracting and keeping workers – YOUR #1 concern.  We’ve heard some of these ideas over and over for years, but we really need to be paying attention and taking action.  Nancy will be attending AMSA’s Workforce Retention Committee meetings in March (with other CAM members) and will do what we can to help you find workers, but it’s up to you to keep them.  Have a peek at this article for some ideas.

Read more | | Media Kit
Canadian Association of Movers (CAM)

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