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CAM News & Updates
President's Message

camengnancy-may262020.pngThe number one complaint by any mover is that they are having trouble getting good quality labour.  That’s been happening for decades, but seems further exacerbated by COVID-19.  

CAM is hosting a dynamic workshop next Thursday that you may be interested in. It’s called “If it wasn’t for the people, this job would be easy! 5 must-knows about hiring the RIGHT person!”

I first met Tim Brennan at a Super Bowl party in Halifax, what seems like a hundred years ago now. I hadn’t started working in the moving business yet, and was struggling, because I didn’t like some of the tasks I was being forced to do while managing a bunch of small, not-for-profit contracts. I can’t tell you who won the game (or for that matter who was the half time show), for Tim and I talked most of the game about his line of work which was fitting your personality for the right type of job.

I remember going in to see him and doing a very lengthy personality questionnaire. The results were very enlightening! I learned that I thrive in jobs where I have freedom and flexibility and not tied to a desk 9-5. Surprising to me, was that I found out that I would do very well in jobs where I could work independently of a team, with minor supervision, but still be able to be part of a larger group, as the need to collaborate is part of who I am.

That knowledge really helped me thrive in my career from that point on. I was happy working and I looked forward to it. While still challenged, and occasionally frustrated (who isn’t?), I enjoyed my work and strove to do the best I could ... and still do some 25 years later. It didn’t take long to figure out that “fitting” my job was actually exactly what I needed. Being a moving consultant was the perfect fit for me – the owner left me alone to do my job in the way that worked for me and, as a bonus, I did work that included both my empathetic and coordination needs. I not only was Rookie of the Year (on six months of work), but also achieved yearly top sales accolades and was part of The President’s Club, an elite group of seven salespeople for North American Van Lines. I loved my job!

The point of this rambling is to show you that sometimes you need to look beyond the resume and definitely need to think outside of that [moving] box. I had no sales experience, but my boss recognized that I would thrive at the job because I had the passion for what was needed by a moving consultant. At first, when he approached me at a volunteer event, I thought he was nuts. But he was right and I don’t think he ever looked at my resume.

Tim and I have been working together for the past few weeks on his understanding of the various roles in the moving industry. I think it’s going to be a great session and I hope that someone from your human resources or hiring team can join in! It’s free! Registration is below in events.

Keep on staying diligent with your COVID protocols. Now more than ever, as we await our vaccinations, it’s important to not lose sight of health and safety.



Canadian Professional Mover Course

Do you (and your coworkers) have your Canadian Professional Mover designation yet?  Now that things have slowed down for a little bit, it’s a great time to take the CPM course.  You can go through the course at your pace and retake the modules.  A recent graduate, CAM President Nancy Irvine, booked off a week from work and ended up getting hers done in about three days.  Did we mention it’s free with your CAM membership? 

Here's what one of our graduates had to say...I just wanted to take a minute to let you know that I recently completed the Canadian Professional Movers Course and “wow, what a great course!”  I have been in the moving industry as a Relocation Consultant for over 20 years now - not only is the course a great refresher, I also learned some new and valuable information.  I highly recommend this course to everyone in the moving industry - consultants, management and operations.  Kudos to the Canadian Association of Movers! (L. C., January 2019)

Learn more

Upcoming CAM Events!

Here’s what participants have said about previous CAM webinars:

“Very informative, great industry talking points.”

“Interesting perspectives and information presented.”

“Speaker had some great information and was engaging.”

“Good positive energy and reminders.”

“Great content and guest speaker that is very relevant in our current and challenging times.”

Detailed information is below, but do you have these webinars on your calendar yet?
February 11 Introduction to video surveys Sold out
February 17 Introduction to video surveys Sold out

February 18, 2:00 pm ET

If it wasn’t for the people, this job would be easy!

5 must-knows about hiring the RIGHT person!


March 3
1:00 pm ET

Introduction to video surveys Sold out

March 11
1:00 pm ET

As if the Pandemic weren’t enough – Managing your online reputation in a time of crisis Free!

March 16
1:00 pm ET

Introduction to video surveys Sold out

March 18
1:00 pm ET

How to sell Value vs Price Free!

April 8
1:00 pm ET

How do you build trust? Free!

April 22
1:00 pm ET

CAM & BBB’s tips to guide you through peak season (and prepare for May Is Moving Month) Free!
All sessions require registration.  Please contact to get the webinar link!
NFP Welcomes Ogilvy to the Family


It's a year of growth and expansion ahead for NFP. In November 2020, the reputed insurance broker and consultant acquired Ogilvy Insurance in its ongoing efforts to build its Quebec presence and bolster its Canadian footprint.

“NFP Canada needed to find a broker who is familiar and established within the province of Quebec. Ogilvy Insurance meets that need,” says Glenn Meyer, vice-president with NFP. "David Ogilvy and his team not only have the general insurance experience in Quebec but the fact that they also have Moving & Storage experience made for the perfect fit.”


Cardboard becomes “Beige Gold”


According to FEDEMAC European Movers news, demand and production issues created by the pandemic in the UK and Europe are leading to a shortage of cardboard cartons and a growing cost of packing materials.  More home deliveries that have increased the demand for boxes, a reduction in the collection of materials used for recycling and fewer staff able to work in recycling plants that make cartons have boosted the cost of cardboard five times in the last 12 months in the UK.  A spokesman for recycling firm Business Waste commented that “cardboard is in many ways the new scrap metal or beige gold.  There have been cases of cardboard theft in the UK.” 

Closer to home, here in North America, a price increase in the Liner Board Market took effect on January 1st, 2021.  On average, it was an increase of between seven and 10% on corrugated boxes.  Steve Stockill, General Manager Canada with Victory Packaging and Chair of CAM’s Supplier Committee, echoed the article noting that “the main issues right now are supply and demand.  On the supply side, some paper mills have been dealing with back-logs due to COVID outbreaks, while others are having trouble with supply due to the increase in demand.  The box plants that use the paper are all running at full capacity just to keep up with demand from the Online Fulfillment market.  Most box plants in North America are running on six weeks lead time (or more) when they would normally run two-to-three-week lead times or better.”  Says Steve, “most of us moving-box suppliers are prepared because we’ve been filling our warehouses with moving-box stock to ensure we have supply for our customers.”

For years, we’ve all been giving away our gently used boxes for free as a way to entice customers.  Now with the growing number of community message boards or local neighbourhood online groups, sharing or selling their gently used Amazon boxes to folks who have an upcoming move, perhaps our industry can get back to a point where movers can sell their used packing material again.

Here are a few articles on cardboard shortages and recycling challenges.

COVID Trickle-Down Tied to Potential Corrugated Shortage 

The Hunt for Beige Gold 

Black Market Recycling



With COVID on the rise and at record-setting levels in Canada, now is not the time to be lazy about your company’s sanitization and safety operating procedures.  CAM recommends that you review your policies with your staff and remind everyone about health checks.  Let’s be safe out there, everyone.

As if there wasn’t enough to think about…

(This bears repeating.  A reprise from the January 26th newsletter.)  

Every two weeks, CAM President Nancy Irvine actively participates in a web call with 25 members of the National Council of Moving Associations at which NCMA members update and share common concerns about current activity within the moving industry. It is a very beneficial relationship for all those who participate and one that Nancy never misses.

On January 14th’s call, there was a discussion around a few future concerns related to COVID-19. While everyone is experiencing COVID-19 the same, there are some significant localized issues, which spur interesting conversation. Nancy felt it was a good idea to share highlights of those discussions, as it is something that Canadian employers may have to deal with.

  • Discussion regarding employers’ liability issues. There are some moving companies in hot zones in the USA that are sending PPE home with their employees, so their families can wear masks and be protected from the moving company workers when they are at home. There was a spirited discussion about how liable (and the extent of that liability) that an employer is going to be with the increasing exposure of their employees to COVID-19 while there is not any vaccination available. Some companies are taking a significant hit on PPE expenditures by providing masks for home use.

  • Can employers make a COVID-19 vaccine mandatory for their employees? According to the USA’s Health Insurance Portability and Accountability Act, as well as Canada’s Occupational Health and Safety Act, employers have a duty to protect their workers and can make COVID-19 vaccinations mandatory. There are two exceptions – when an employee has a disability that prevents them from taking the vaccine (for example, an allergy to a vaccine ingredient or have a history of Guillain-Barre syndrome) or employees whose sincerely-held religious beliefs or practices prohibit them from taking the vaccine. Here’s a Canadian article you can read on the topic.

  • What if an employee outright refuses to get the vaccine? Employers must start with the premise that, under the Occupational Health and Safety Act, they have a duty to protect their workers. Where workers interact with the public, if an employee refuses to take the vaccine, their bosses would be within their rights to dismiss that employee without cause. The exception is where an employee has credible human rights claim, as they may object to taking the vaccine on religious grounds, or because they have an allergy or other medical condition. While the employer has the right to ask questions and verify the claim, the legal opinion is that they would lose their case if they took their employee to court. Then what happens if nine out of 10 employees are vaccinated … will the company have to provide PPE and follow current COVID health and safety protocols permanently to protect the one employee?

  • Is the employer going to have to prove that their employees have been vaccinated to their customers? A new Nanos poll released on Saturday, January 16th indicates that seven out of 10 Canadians support or somewhat support barring those who don’t have proof of vaccinations from businesses where people are in close contact. So, how far does privacy go? Will your on-site crews have to carry their vaccination card and show it to the customer before they can go in the house? And what happens if one of the crew hasn’t been vaccinated and the customer doesn’t let them in? And we know this is going to happen - what if the crew member forgets their card – do you have to send a replacement crew member or work with one less?

We’re sure that there will be more on these topics in the next few months. Please stay tuned.

Provincial Restrictions and updated information

Do you find yourself trying to figure out what’s happening in a province that you have to make a delivery in?  With COVID on the rise, things are changing rapidly once again.  In order to help, we now have all of the provinces and territories listed with the links to that information on the main page of our COVID-19 news section.

Stay up to Date!

We encourage you to check our COVID-19 section regularly on our website, as Nancy is still monitoring the various government briefings every day and that’s where we’re posting breaking news.

Be smart. Be vigilant. Be safe.



How to target your audience 

You tried marketing before, spent a lot of money on promotion, advertisements, magazines, internet adds, and even radio spots.  It brought you nothing, except maybe more time dealing with requests from fake clients!

Indeed, marketing can be very frustrating and it will cost a lot if you do not target your customer base correctly.  But you can be sure that marketing will help you reach new clients more effectively and lead to an increase in revenue.

Check out this article by Barbara van den Ende, Business Development, TriGlobal.




4 months to go – Are you ready?
ELDs have improved HOS compliance in the USA

The US federal electronic logging device mandate has leveled the playing field among motor carriers and reduced driver hours-of-service (HOS) violations, but it may still be too early to determine how ELDs have affected safety on the nation’s roadways, industry experts said.

The regulation, which took full effect just over a year ago, requires nearly all long-haul carriers to record drivers’ HOS data with ELDs instead of paper logbooks, which are more susceptible to errors or falsification.


A reminder - No ELDs required for under 160 km

We’ve had some questions as to whether or not “local” movers will need ELDs on their trucks.  We reached out to the BC Trucking Association who confirmed that “The federal rules apply to carriers that cross provincial borders and will be effective June 12, 2021.  The ELD rules will only apply to operations that move outside a 160 km radius from their central dispatch point.

For companies that do not cross provincial borders and that are therefore provincially regulated, each province is going to do their own thing.  We completely anticipate they will mirror the federal language where ELDs will only be required for operations that move 160 km from their central dispatch.  There will also likely be a period of soft launch, and provisions for the "once in a while" outside 160 km run.  But that will be province by province.“

Transport Canada ELD mandate: What fleets should know - Learn the differences between US and Canada ELD verification

Now is the time for Canadian fleets to start transitioning to ELDs as the Canadian transport ministry has announced the official new regulations.  The Transport Canada ELD mandate for commercial drivers is aimed at improving road safety and reducing driver fatigue.  Check out this link for detailed information from Geotab on what you need to know.


Product Spotlight



Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More


CAM Essentials Training - Introduction to Video Surveys
When:  Thurs. February 11, 2021, 1:00 pm (ET)
Wed. February 17, 2021, 1:00 pm (ET)
Wed. March 3, 2021, 1:00 pm (ET)
Tues. March 16, 2021, 1:00 pm (ET) 

ALL SESSIONS SOLD OUT! Get on the waiting list now for future classes.

Presenter: Gerrard Halsey, Gerrard Halsey Video Surveys Ltd.

CAM’s first Essentials Training session will be on an Introduction to Video Surveys. This 2.5-hour long online course, through Microsoft Teams, will be run by British Association of Removers (BAR) instructor Gerrard Halsey, who has been training and consulting in video surveying since 2016.

*This is an ideal session for anyone considering, or is new to, video surveying, or for your staff who could pick up some handy tricks & tips.

The course content includes: benefits of using video surveying technology; what makes a great video surveyor; choosing a technology service-provider; selling the video survey at initial consumer call; appointment setting and confirmation letter; setting a professional environment; the video survey – component walkthrough; preparing the survey results; practical demonstration.

If you, or someone on your staff, are interested in this course, please let CAM know.

CAM Webinar 2102 – If it wasn’t for the people this job would be easy!
5 Must-Knows About Hiring the RIGHT Person!

When: Thurs. February 18, 2021 2:00 pm (ET)

Presenter: Tim Brennan, Fit First Technologies

Cost: Free

Sponsored by: victorypackagingnewlogo-feb92021cam.png

What's the secret to ensuring your next hire not only has the right experience but also has all the right personality traits, ethics and commitment to truly fit the job, fit your company and thrive in the role? Wouldn't it be great if you could find this out about every applicant before you even look at their resume? Discover our innovative HR tools and practices in this 30 min webinar - with some great special offers too!

*This 30-minute webinar is ideal for anyone who has to interview and hire new employees.

Please contact CAM to register.

CAM Webinar 2103 – As if the Pandemic Weren’t Enough – Managing Your Online Reputation in a Time of Crisis


When: Thurs. March 11, 2021, 1:00 pm (ET)

Presenter: Megann Willson, Panoptika

Cost: Free
Sponsored by: camevents-3a-jan262021.jpg

Back by popular demand!

During the pandemic, online shopping and selection of services has increased exponentially. Guess what? So have negative online reviews. Good online reputation management is not only about reacting well to what people say about you, your brand, or your products and services, but also about whether to react at all and, if so, when. Timing is critical, and big companies have whole teams, sentiment analysis software, or even reputation management firms to take care of all this on their behalf. But for a small-to-medium sized business, this work usually falls to you and your team. On top of that, because of COVID, your team is working out there somewhere, in their own home, not in an office setting where gentle guidance can get them back on track if emotions start running high and things are threatening to come off the rails. This session will help wade through the complicated and frustrating world of online reputation management.

* This is ideal for anyone who deals with complaints (which is everybody) or oversees your website and social media pages.

Please contact CAM to register.

CAM Webinar 2104 – How to Sell Value vs. Price

When: Thurs. March 18, 2021, 1:00 pm (ET)

Presenter: Randy Hnatko, Trainwest Online Academy 

Cost: Free

Sponsored by: camevents-4a-jan262021.jpg

Have these issues been frustrating?

  • Price is constantly the key factor in getting and keeping the business.
  • Your margins continue to shrink.
  • Your sales cycle gets longer and you’re unsure why.
  • Customers and prospects use your proposals to negotiate better deals with your competition.
  • Educating prospects who never buy from you.

If you want to be part of a fun, highly interactive workshop that has you walking away with tools and information you can apply for immediate results, then this workshop is for you!

Please contact CAM to register.

CAM Webinar 2105 – How do you build trust?

When: Thurs. April 8, 2021, 1:00 pm (ET)

Presenter: Sandra Crozier-McKee

Cost: Free

Sponsored by:camsponsorshipopplogo-feb92021.jpg

* This session is ideal for sales staff.

More information will be provided next issue!

Please contact CAM to register.

CAM Webinar 2106 – Tips to guide you through peak season

When: Thurs. April 22, 2021, 1:00 pm (ET)

Presenter: BBB and CAM

Cost: Free
Sponsored by:camsponsorshipopplogo-feb92021.jpg

To kick off our 4th annual May is Moving Month campaign, the BBB and CAM are going to host a session to discuss some of the common issues and complaints that we both hear about in the run of the season. We want to help you protect yourself and continue to raise the bar for professional movers. We’ll have more information as we get closer to the date, but for now, mark you calendar and get signed up!

* This session is ideal for sales staff, coordinators and operations folks, or anyone else who deals with a move before move day.

Please contact CAM to register.

CAM Golf Tournament


CAM Conference

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Canadian Association of Movers (CAM)

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