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View OnlineSubscribe | Media Kit March 23, 2021 CAMfacebook.png CAMlinkedin.png CAMInstagram129102018a.png CAMTwitter29102018a.png
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EVENTS  |  JOIN  |  SPONSORSHIP  |  DIRECTORY
 
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Inside
 
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CAM News & Updates
 
 
President's Message

camengnancy-may262020.pngBack in 1968, there was a cigarette ad campaign “You’ve come a long way baby.”  While this is highly sexist and completely inappropriate today, it was a phrase that came to mind as I looked back on our one-year anniversary of the World Health Organization’s proclamation on March 13, 2020 of COVID-19 as a pandemic.

I sat in on the “Women With Drive” annual conference hosted by CAM partner Trucking HR Canada two weeks ago on March 10th.  Ironically, I was with Trucking HR in Toronto exactly one year earlier participating in their national report release on addressing Canada’s trucking and logistics industry labour shortage and had been sitting with Today’s Trucking editor John Smith.  We spent a lot of time that day pontificating about how things might be in the coming couple of weeks - maybe a few months - while we ‘got through this coronavirus’ and got ready for the summer’s busy trucking and moving season.  Boy, were we off on estimations of when the pandemic would be over.  

On the WWD conference, the international panel were reflecting back on 360 days of COVID and the challenges their truckers faced in the beginning when there was no access to washrooms or food, no paper printouts or weigh scale tickets and a general lack of ability to do virtual paperwork.  It has been a long year.  There’s no doubt about that.

We will be able to argue about Canada’s response to the pandemic for the rest of our lives.  But at the time, one year ago, we were blessed that the federal and provincial governments quickly identified movers as within the fold of the transportation and warehousing genre and as essential.  While everyone initially struggled, and some of our members closed their doors, either temporarily or permanently, for the most part, our members have relayed to me that they’ve managed well despite the incredible disruption that began last March. Many today tell me that they are still busy in the off-season - and not always with moving furniture.

The pandemic has forced our industry to modernize and try out different ways to survive.  While we face an even bigger labour shortage challenge, many of our members have told me that the pandemic allowed them to ‘right size’ their operation by working with less crews and only taking on work that would keep them busy.  By not overextending themselves, they found that their operations were actually running very efficiently, they were making more profit, and their crews were staying healthier.

As an industry, we have all learned a lot from this past year.  We are more efficient with less, and have mastered the ability to continually adapt.  We’ve become more tolerant and patient as a whole.  But it’s much more than that ... because every single one of us has been affected and has felt the strain and the stress both professionally and personally, we have all learned to face adversity and persevere together. 

There is no doubt that we still have major struggles ahead with labour shortages, increasing costs, and scammers disrupting our ability to service our customers in the honourable manner in which we choose to operate. 

I am hopeful for our future.  Even though we haven’t seen each other for a year - and likely for another eight months - I believe the last 365 days have brought us closer together in a unifying spirit that will help our industry strive to be better as we continue to find ways to be needed.  I look forward to putting COVID-19 behind us, organizing our first face-to-face meeting in Edmonton, and actually having time to read and start working on Trucking HR’s labour shortages report, which has been in the same spot where I put it down a year ago.

We have certainly come a long way from those dark days of a year ago.  Within a month, we will be hearing boasts of “jabs” from our members as vaccinations roll out in earnest. While we patiently wait our turn, please continue to stay safe.

 
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cameng-march92021-2b.pngFiremen Movers is currently in a 22,000 square foot, stand-alone, Storage and Office Facility in Etobicoke, Ontario.  Their lease is up at the end of June 2021 and they have an option to resign for another 5 years or longer.   They are considering two options:  share the space they have with an interested party or find someone willing to share their space with them. 

To get more information, visit CAM’s Classifieds webpage

 
 
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Upcoming CAM Events!

Our webinars are a hit!  Here’s what participants are saying:

“Very informative, great industry talking points.”

“Interesting perspectives and information presented.”

“Speaker had some great information and was engaging.”

“Good positive energy and reminders.”

“Great content and guest speaker that is very relevant in our current and challenging times.”

Detailed information is below, but do you have these webinars on your calendar yet?

March 30
1:00 pm ET

*LAST CALL TO REGISTER – ONLY 3 SPOTS LEFT!*

Introduction to video surveys

$50

April 8 
1:00 pm ET

How do you build trust? Free!

April 13
1:00 pm ET

*LAST CALL TO REGISTER – ONLY 5 SPOTS LEFT!*

Introduction to video surveys

$50

April 22
1:00 pm ET

CAM & BBB’s tips to guide you through peak season (and prepare for May Is Moving Month) Free!
All sessions require registration.  Please contact admin@mover.net to get the webinar link!
 
 
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Sudbury police investigating complaint about alleged scam involving movers

Sudbury police are warning people to be on the alert for moving scams and the Canadian Association of Movers says the pandemic has created an opening for disreputable moving companies to profit.

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Hansen's

CAMeng-march232021-5a.jpgLeif Hansen founded L Hansen’s Forwarding Ltd in 1980, armed only with a strong work ethic and the idea to give moving companies a viable alternative for shipping vehicles. In those days, loading vehicles alongside household goods on a trailer was a necessity, not an option. Leif had no equipment or staff, and from those humble beginnings, he facilitated transport for approximately 1,000 vehicles that first year. 

Fast forward to 2021, and Hansen’s is now a national carrier with 450 employees, 280+ trucks, 7 branches, and the capacity to transport well over 700,000 vehicles annually throughout North America. Hansen’s infrastructure is second to none and provides the flexibility to assist clients with moves large or small. Industries served include movers, vehicle manufacturers, dealers, leasing companies, the federal government, “snowbirds”, and private individuals. 

The company motto – “On Time, Damage Free, Respect” permeates the organization from top to bottom, and provides the guiding principles for employees to follow as they discharge their daily duties. As a result, you can trust Hansen’s with your vehicle, and you can rest assured that every step of the process will be done “the right way”. 

Hansen’s move management system sets the standard for the industry and is complemented by its popular online customer portal, which allows clients 24/7 access to a suite of helpful transportation options. Clients can obtain quotes, place orders, trace shipments, or print off reports and POD’s at their convenience. This transparency is essential to us and our customers alike and is one of the many reasons why Hansen’s just celebrated 40 years of transportation excellence in 2020. 

Come and experience the best the industry has to offer. Try Hansen’s!

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2 ½ months to go – Are you ready? 
Enforcement of Canada’s ELD mandate to be phased in over a year

Transport Canada has reaffirmed its commitment to a June 12 rollout of Canada’s electronic logging device (ELD) mandate, but with a “progressive enforcement period” lasting 12 months.  CAM urges you to make sure you are compliant and a contributor to Canada’s road safety!

Read the government’s announcement here

Read Trucknews.com article here

Online Guide to transitioning to ELDs

 

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Stay up to Date!

We encourage you to check our COVID-19 section regularly on our website, as Nancy is still monitoring the various government briefings every day and that’s where we’re posting breaking news.

Be smart. Be vigilant. Be safe.


Put truck drivers at head of vaccine line

Trucknews.com is asking that truck drivers get put to the head of the vaccine line.  “Truck drivers absolutely have to be priorities in the disorganized, shockingly slow roll-out of Covid-19 vaccinations. An early spot in the queue is utterly essential, especially for the cross-border folks who spend time in that virus petri dish called the United States.”  

As you may recall, back on January 6th, CAM wrote letters to each province’s Chief Medical Officer of Health and Premier.  As we are in and out of people’s homes every day, we presented our case that movers should be included in the second tier of the vaccination schedule, since we are essential and at risk of either contracting COVID-19 or spreading it.

To read more about what trucknews.com is saying, click here.


Vaccination Rollout information

Provincial vaccination rollout plans are now being announced across the country.  As each area has different protocols, we are providing links for each province's vaccine websites.  Please click on our COVID-19 Vaccine page to learn more.  We will also be posting when essential workers – moving companies specifically – can be vaccinated.  We're still a way off for that though.  


Provincial Restrictions and updated information

Do you find yourself trying to figure out what’s happening in a province that you have to make a delivery in?  With COVID on the rise, things are changing rapidly once again.  In order to help, we now have all of the provinces and territories listed with the links to that information on the main page of our COVID-19 news section.

 

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Looks like we’re going to be busy this year!

The Canadian Real Estate Association is predicting record-high home sales this year and a 16.5% jump in the average price of a home.  Buyers have waded into expensive markets and have battled it out in bidding wars, despite record layoffs and high unemployment due to COVID-19.  CREA predicts nearly 702,000 properties will exchange hands through the MLS system this year.  We’re delighted to hear that the market won’t cool off until next year.

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How to Increase Moving Leads

Do you want to enhance your company’s exposure in the marketplace?  Here’s an article that provides advice on increasing leads for moving companies, covering the process of driving traffic to your website and improving conversion rates.  They also include a few tips on how not to overdo it when buying advertising and avoid buying clicks.

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Product Spotlight

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Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More

 

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CAM Essentials Training - Introduction to Video Surveys

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When: Tues. March 30, 2021, 1:00 pm (ET)
ONLY 3 SPOTS LEFT!
Tues. April 13, 2021, 1:00 pm (ET)
ONLY 5 SPOTS LEFT!
Presenter: Gerrard Halsey, Gerrard Halsey Video Surveys Ltd.
Cost: $50 (seating is limited)



CAM’s Essentials Training session is an Introduction to Video Surveys. This 2.5-hour long online course, through Microsoft Teams, is run by British Association of Removers (BAR) instructor Gerrard Halsey, who has been training and consulting in video surveying since 2016.

*This is an ideal session for anyone considering, or is new to, video surveying, or for your staff who could pick up some handy tricks & tips.

The course content includes benefits of using video surveying technology; what makes a great video surveyor; choosing a technology service-provider; selling the video survey at initial consumer call; appointment setting and confirmation letter; setting a professional environment; the video survey – component walkthrough; preparing the survey results; practical demonstration.

If you, or someone on your staff, are interested in this course, please let CAM know.


CAM Webinar 2105 – How do you build trust?
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When: Thurs. April 8, 2021, 1:00 pm (ET)

Presenter: Sandra Crozier-McKee

Cost: Free

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Finding a trusted and reliable mover is the key phrase CAM uses in social media to encourage consumers to contact us to find you.  After your initial meeting with your new customer, do they trust you?

Business leaders recognize the significance of emotional intelligence as a valuable tool to their success.   No one expects you to be a psychologist, but sitting in on this one-hour session will help improve your ability to understand and manage your own emotions, by adjusting them to complement those of your teams, prospects, and clients during the stressful time of moving. The results?  An increased bond of trust and an improved relationship with your client at a time when they need you most. 

Check out this mini Sandler Institute session about how to build trust with your customers. This session is ideal for sales staff. Please contact CAM to register.


CAM Webinar 2106 – Tips to guide you through peak season
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When: Thurs. April 22, 2021, 1:00 pm (ET)

Presenter: BBB and CAM

Cost: Free
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To kick off our 4th annual May is Moving Month campaign, the BBB and CAM are going to host a session to discuss some of the common issues and complaints that we both hear about in the run of the season.  We want to help you protect yourself and continue to raise the bar for professional movers.  We’ll have more information as we get closer to the date, but for now, mark your calendar and get signed up!

* This session is ideal for sales staff, coordinators and operations folks, or anyone else who deals with a move before move day.

Please contact CAM to register.


CAM Golf Tournament

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CAM Conference

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