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CAM News & Updates
President's Message

nancypresident-engjun.pngIt’s been a busy couple of weeks for us gals in the CAM office.  With every waking moment NOT having to be all about COVID now, we’ve been able to work fairly uninterrupted on some long overdue projects.

One exciting development (well at least I think so) is expanding our classification of movers to specify a commercial division.  Increasingly, with several municipalities’ contracts specifying that relocation services must be done by a CAM member, we have been happily onboarding moving companies that specialize only in commercial moves.  

There are a couple of benefits to identifying commercial members in our directory – a consumer doing their own mover search (which is happening more and more) will not be wasting everyone’s time by contacting a corporate mover when they are looking for 2 guys to move a few things across town.  More importantly, office staff who have been tasked with finding a mover will have an easier time locating these specialized companies as they’ll be identified as a commercial mover in the directory, in a similar fashion to our international members.

We are just finishing off the development of the commercial section in our website.  It will include a list of commercial movers but will also include information as well as a sample checklist for businesses to use as a reference to help make their complicated relocation go smoother.  I’m sure we’ll add more elements to that section as we get feedback from members and consumers once they start using it.  Contact us if you’d like more information.

As a carryover from May is Moving Month, we’ve collaborated with the BBB in Atlantic Canada and Southwest Ontario, as well as with the Scam Moving Companies Victim Support Group and Toronto lawyer Rocco Scocco, to prepare a simple information flyer that a couple of provincial real estate associations have already agreed to have available for their members, who can pass on to their clients.  This flyer identifies five key red flags to warn consumers to be on the lookout for when choosing a mover.  The BBB is putting the final touches on it before it goes into circulation within the next few days.

We’ve also been able to “snazz” up our consumer tip sheets and finally get the consumer section on the website a bit more organized.  Consumers have given us great feedback on that section and have told us they appreciate all of the info we provide.  Unfortunately, as anyone who knows who communicates with me, there’s a lot more info available than may be required.  As a result, we have been reorganizing and shuffling around sections to make it flow a lot better.  Our Planning a Move section is a very popular and oft clicked-on section.  Please feel free to use any of the information available there.  No sense in reinventing the wheel.  We’d be happy to co-brand with you if you’d like.  Just reach out and we can do it on the spot!

I know you don’t have a lot of free time these days, but there are several articles below on phishing and the port activities that I encourage you to browse.  If you don’t have time to read any but one – please read the Scam Mover Update that follows.  There’s lots of pressure on our industry this summer – more than usual – so we wish you well as we navigate service challenges amongst other issues.  I encourage your sales or consumer relations folks to keep an open dialogue with your clients to help mitigate challenges as we get further into the peak season calendar.

As always, we appreciate your support by taking time to peruse our newsletter.  

Scam Mover Update


The CAM Scam Team has been very busy this past year.  Headed up by Toronto Lawyer Rocco Scocco and including CAM, the Scam Moving Companies Victim Support Group, and Pro Bono Ontario, our team has been working together to share information on complaints against companies that say they are professional movers, but in reality, are anything but.  These past 12 months have been highlighted by multiple media reports and the successful settling of many disputes between victims and companies committing moving fraud.

CAM has received complaints (too many to count) about one online operation in particular.  Move Me Again does service moves, but more often than not, brokers them out to one of their many operating names, some of which are listed here:  

Move Me Again Roadway Movers All Over Canada Van Line
Moonstar Van Lines Greenway Moving East Coast Star Van Lines
O Canada Movers Safe Bound Movers

Rocco has had great success battling the parent company Move Me Again in court.  He recently won a ground-breaking ruling against the operator in Ontario Superior Court.  It is important that your company be aware of all of these names, especially those of you who are quoting on moves out of Ontario to the East Coast.

Of course, this is only the tip of the iceberg.  There are many smaller “Kijiji-type” moving companies operating scams every day.  Whether they run a more sophisticated online ransom/hostage scheme, or they simply pick up the victim’s things and drive to the nearest gas station to call the client and demand more money or they’ll not deliver their items, the more you can educate your customer about moving fraud, the better.

Here’s how you can help.  Direct your clients to:

  • go to CAM’s consumer alerts page, either by clicking on the Consumer Alerts button on our home page at or using this direct link.
  • contact CAM and/or the BBB to find out about the moving company’s reputation (including yours!).
  • go to CAM’s Facebook page.
  • read CAM’s Choosing a Mover pamphlet online (also available from CAM in print form to hand out to clients).

You could also put a simple tag line in your email signature that says something to the effect of “Moving Fraud is real in Canada. Do your research. Read more here.” With a link to our consumer alert page.

If they still choose price over quality, at least you’ve done your part to try and educate them. After all, it’s their responsibility to make an informed choice. It’s our responsibility to help them make it.

How to detect phishing emails sent to your business


And speaking of scams, there isn’t a month that goes by where some of our members get an email from either “Nancy Irvine” or some random Gmail account offering to sell you a CAM member list or asking you to send CAM your money. Sometimes, it’s just “Canadian Association of Movers” in the subject line and nothing in the email body has anything to do with us. We hope by now that everyone who receives these emails realizes that they are phishing attempts by some random bot somewhere outside of North America. CAM does not sell its membership list and are not sending out or authorizing any of these emails.

Phishing is as an online scam that targets users by sending emails that appear to be from a well-known source. The sender could be posing as the CEO of your company or even as a business you frequently use.

We’re really sorry that these emails take up your mailbox space and your time. We strongly suggest that you just delete the email without opening it, as clicking on any links signals the bot that the email address is live, thus flagging it for future use. But, as always, if you aren’t sure, by all means check with us before you act on it. And thanks to all those who forward on those emails to us or let us know.

To learn more about identifying phishing emails, please read this article.



Update?  Not really

ELDs have been mandated in Canada for a couple of weeks now.  We still have no idea which devices are going to be certified for Canada yet, although there finally appears to be a couple of third-party organizations available to approve ELDs for use in Canada.  Keep checking this link for a list of approved devices.  For now, that page is blank and there is no way that a company can be in compliance.

If you are interested, you can read the Truck News article here

For our American friends calling up to inquire what to do for their drivers coming to Canada, at this time CAM suggests that you continue to use your current ELD device.


SafetyDriven Free Webinar


In this one-hour free webinar, two of SafetyDriven’s (Trucking Safety Council of BC) Occupational Health and Safety Advisors will present an overview of an OHS Program in the transportation and moving and storage industries.  Learn, ask questions in a live Q&A, and take away useful professional tools and free online resources to help you get started on your own Safety Program.  This webinar will be offered in English on July 7th and in Punjabi on July 21st from 12 pm – 1 pm (Pacific).

Register here

CAM Golf Registration now open!

CAM Golf Day – September 13, 2021

Join us at the beautiful Carlisle Golf Club for our 25th annual golf day. At the moment, we are going with the same successful format as last year, which includes dedicated tee times between 11:00 am - 12:40 pm. Lunch and post-game meals are included with cart and prizes.

And this year, CAM supplier Advantage Box might pay for your round! One lucky name will be drawn from those registered mover members on August 15th.

Limited space available. Register here


And we can’t do this without support. A big thank you to our sponsors. Would you like to get in on the sponsoring and prizing fun? Contact


CAM Conference Planning is Underway!

Annual General Meeting 2021

CAM’s AGM will be held on Monday, November 15th during the conference.  The 2021 AGM agenda will be posted in an upcoming issue.  If you would like to look at the 2020 Annual Report (which includes the audited financial statements), members can find that document on the members-only webpage.

CAM Conference – November 14 – 16, 2021

Is it professional to say “woo-hoo”? With Premier Kenney’s announcement two weeks ago that Alberta will be “business as usual” within two months, we decided to dust off our conference planning file so we aren’t caught flat-footed when the hotel calls us to say they are open and ready to host us later this year, from November 14-16th.

This is our first time in Edmonton and there is a buzz from our Western members who are so looking forward to being on ‘home turf’ for only the second time in the 25-year history of the conference. Their anticipation is building with last year’s cancellation.

We aren’t going to disappoint! We have an exciting lineup of speakers who are going to be engaging our attendees in extremely topical subjects as we reboot our industry for the future. Discussions around business issues that have arisen out of the pandemic, such as the economic outlook; insurance challenges; buying, selling and diversifying your business; and the super hot topic – finding labour – are going to be at the forefront.

Attendees will be updated by the BBB and Service Alberta’s consumer protection on work that needs to be done around complaints and improving the overall industry standards. And we are also going to have a visit from lawyer Rocco Scocco – and hear about his ground-breaking work successfully taking on the largest scam moving operation in Canada. He will also update us on his joint efforts with CAM and our partners to develop a road map for consideration for instituting moving licenses, an inspection plan, and regulations in Canada.

And all this will be happening in person, respecting health and safety protocols dictated by the province of Alberta and the Federal government. We’re excited to be able to see our friends and colleagues again. Are you? Registration will open in mid-August once a final decision is made with the hotel to safely host a large indoor meeting.

CAM as well as these wonderful supporters are looking forward to welcoming you in Edmonton this November.




IAM conference registration now open!


Registration is open for the world’s first and largest industry conference since the pandemic started.

The 59th International Association of Movers conference will be held in Orlando, Florida from October 13-16th.  A virtual option will be available to run simultaneously with the in-person conference.  Several CAM members have already signed up to head down.  Will you?  To find out more about this conference, click here.

More interesting port news from mid-June

Shippers hit out at daily battle over D&D charges levied

US exporters have accused carriers of billing for detention and demurrage (D&D) charges even when empty containers have been returned. This increases costs and time spent battling with shipping line administrators – on a daily basis for some – to rectify errors, they say. Major disruption in the US supply chain has brought complaints from US shippers and other stakeholders about the levels of D&D charges and lack of export options in general. You can read more of The Loadstar article here.

Port of Liverpool imploding as congestion grows and hauliers refuse to enter

Liverpool’s container port is “imploding”, with hauliers growing increasingly concerned over the gateway’s viability as they struggle for booking slots. One independent local haulier said jobs that would normally take two hours were now lasting the better part of a day, while another said the port appeared “understaffed and overworked”, with restricted haulier access leading to major slowdowns in the flow of cargo. You can read more here.

Interested in International Moving News?

cameng-iamjune292021-1fedmac.pngFEDEMAC, the European Movers Federation, has an excellent weekly newsletter that comes out on Wednesdays.  FEDEMAC was established ten years before CAM in 1959 and is headquartered in Frankfurt, Germany.  CAM has recently started to feed stories to FEDEMAC, as they have to us.  We recommend that you sign up for this newsletter.



Fleet policies, tech needed to fight smartphone ‘addiction’, speaker says

camtipsfortheroadjune292021.jpgThe average person checks their phone 47 times per day and uses their phone 171 minutes per day,” said CJ Meurell, co-founder and chief revenue officer at Motion Intelligence.  But the numbers can be higher than that.  “We have been trained by our mobile devices to reach for a mobile device every time we hear a ping … it’s Pavlov’s dog psychology.  We get a dopamine hit in our brain at that moment.”

The draw is so intense that drivers will continue to do it even when they know a cab camera will see them in action.  The judgment and self-control go out the window.

The challenge is more pronounced among younger drivers who have more “stick time” with mobile devices, he added.  To compound matters at one fleet his business researched, drivers under their mid-30s were three times more likely to be involved in a collision than their older peers.  In one poll, 44% of millennials reported calling someone they knew was driving, and 36% have texted someone they knew was driving.

While a fleet policy alone is not always a deterrent, having a clear mobile device and cell phone policy in place helps set expectations for behaviour on the job, and identifies the consequences.  Read more about potential solutions here.



Stay up to Date!

As the majority of the country is now working on 2nd vaccinations and reopening plans, government briefings are fewer.  We are still keeping an eye on any irregularities and will update this COVID section as required. We encourage you to go to CAM’s COVID website and look for:

We also have lots of good information for consumers on preparing for their move and things they should know.  That can be found at our Advice for Consumers page.

There are still some regulations in place for entry into certain provinces. It’s critical that you know what’s going on at your destination before you send your driver. If you are going to another province, you need to know what the conditions are before you (or your customer) get there, so you can figure out if you’re going to need quarantine, SIT, or alternative arrangements for delivery.

Communication is the key to success this summer. Be smart. Be vigilant. Be safe.

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International Moving Associations discuss COVID-19

The Netherlands’ Triglobal conducted a series of interviews with leaders in four global industry associations to find out what they thought about the pandemic and the impact it’s had on the moving industry.  Find out what CAM President Nancy Irvine had to tell them. 


UK customs duty revenue threatened as backlog of declarations grows

June 7, 2021 – UK Customs is “looking down the barrel of a potential nightmare” as a delay on the requirement to submit declarations nears its end and the country still lacks sufficient resources to cover the backlog.  “We’re in a situation where we have maybe millions of declarations due and we have insufficient brokers to get us out of the backlog,” a customs expert told The Loadstar.


Where’s the ceiling for box shipping?

“There aren’t currently any barriers preventing rates from continuing their ascent,” said Simon Heaney, senior manager of container research at UK consultants Drewry. “Demand is still surging and port productivity and equipment availability is worsening. Unless those conditions change – we don’t think they will until 4Q21 at the earliest – then prices will go up and up.”

Here are a few articles to bring you up to speed on this worrying issue.

June 7, 2021 – Where’s the ceiling for box shipping? 

June 4, 2021 – Yantian congestion pushes box spot rates to new highs, the ceiling still not insight

How the World Ran Out of Everything

Global shortages of many goods reflect the disruption of the pandemic combined with decades of companies limiting their inventories.  In a time of extraordinary upheaval in the global economy, Just In Time is running late.


Legal marijuana can still cost truck drivers their job

While a substantial portion of the population was overjoyed when Canada legalized recreational cannabis in October 2018, it’s become a nightmare for truck fleets, drivers and law enforcement.  Removing marijuana from the list of illegal drugs like cocaine, heroin and amphetamines — and putting it in the same category as beer, liquor and wine — created a moral dilemma as well as a safety enforcement problem.

Since trucking is federally regulated in the U.S., cannabis remains a prohibited substance under federal workplace drug testing programs.  Canadian carriers operating in that country must comply with those rules, which include random, reasonable-cause, and post-incident testing.

For Canadian drivers operating in the U.S. DOT environment, consuming cannabis is ill-advised.  While it’s not illegal under Canadian laws, failing to pass a random drug screen can be a career-limiting move.

Read more of the article here. | | Media Kit
Canadian Association of Movers (CAM)

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