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View OnlineSubscribe | Media Kit January 21, 2020
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Inside

CAM News & Updates
 
President's Message

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There’s always a lot of talks. Our association is no different. Our most recent talk was not only informative and helped us to make strong, supported choices for our future, but it was also delicious!

The “Chocolate Talks” as I think they will be forever known, was something we tried out during the 2019 conference in November as a way to engage our membership and find out, through small group discussion, what they were thinking about various subjects and situations in the moving industry today. Each participant selected a chocolate treat and thus determined what team they would become a part of. Each team was designated an open-ended question.

What resulted from 20 minutes of discussion far exceeded anything we had thought it would. Not only did we get concrete and doable suggestions from the participants, but they got to sit around a table with strangers, competitors, and allies, all because of the random choices they made. And the topic they discussed, while they ate their chocolate, may not have been their specialty, and they may not have been the most knowledgeable; but collectively, each team provided sensible, doable suggestions that showed that they were interested in keeping the moving industry (specifically CAM) at its best as we move through some challenging years to come.

Below you will see some of the results from those discussions. Rest assured, these are not going to sit on a shelf and never be looked at. Instead, we’ve already started to implement some of the suggestions, and last week shared the comments with the appropriate committee for future actions and programs we might be able to implement.

It’s incredibly encouraging when a membership gets engaged in their association. Marian and I sit in our respective offices working hard for you. But we aren’t out in the field and we aren’t necessarily aware of everything that’s going on in your community or as a whole. Through discussions like this, it helps focus and direct our committees, the national office, and the Board. Thank you ever so much for those 70 individuals who participated. I look forward to more chocolate and more discussion this November in Edmonton. So many topics have already been suggested. Now to pick out the chocolate …

 
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Chocolate Talks 2019

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As previewed in Nancy’s address above, conference attendees were invited to participate in small group discussions on topics that are important to the moving industry. In this issue, we’re going to unwrap Team Tootsie’s question:

With CAM’s social media presence, we are starting to get a lot of complaints from consumers about the problems they’ve encountered during their move.

  • Refusing a visual survey
  • Don’t disclose everything that is moving
  • Are not engaged during the actual move (on their phone or not even home)
  • The list goes on ….

What can CAM do to educate the consumer to be more responsible for their move?

  • Need consumer-facing website
  • More information you provide, the better the experience will be
  • Post cube sheet for customer use
  • Point out problem areas
  • Get in-home estimate if possible

Can you suggest any messaging?

  • Provide best practices to consumers, online pamphlets
  • Align CAM with BBB, government agencies and other organizations that consumers reach out to
  • Must be upfront with messaging – set expectations for consumers before they go into a move
  • Glossary of moving terms in layman’s lingo

CAM update on Question 6

CAM is already successfully aligned with the ten BBBs across Canada. We have a joint social media campaign that started in 2018 called May is Moving Month which provides consumers with valuable moving tips, shows them red flags when engaging in discussions with unscrupulous movers and, most importantly, points them towards CAM to find trusted and reliable movers. Unfortunately, there isn’t an active BBB branch in Quebec. 2020’s May Is Moving Month will focus on directing consumers to our new website which is undergoing a major transformation.

Our website is 25 years old. Amongst other things, it is challenging to find consumer information. Our development team has designed a new website to put a consumer section front and center. It will be improved to include consumer tips and moving information (including the suggestions above). With the help of the Marketing Committee and materials and ideas provided by other states, national and international moving associations, our new website will allow us to continue to design new consumer information, making CAM the leading source of non-partisan moving information in Canada. When the website is up and running (aiming for mid to late April), it will continue to be heavily promoted on our four social media platforms as well as through May is Moving Month. Your assistance in pointing your customers to www.mover.net will be crucial for its success. Here’s a sneak peek at one of the consumer pages (we are still in the process of developing the French side of our website www.mover.net/fr. The look will be the same, but with everything translated).

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We are also reviewing all government-issued moving material (especially collaborative materials with CAM) as these are very outdated, often a decade or more since their publishing date. However, for the next few months, the website is our #1 priority. We look forward to releasing it and getting your feedback and suggestions to continue to improve how we, as an industry, relate to our customers.

 
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Victory Packaging is moving!

Effective February 1st, Victory Packaging is moving.  Please let all of your staff (drivers, accounting, sales and management) know.

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Mental health workshop

Is your workplace a mentally healthy workplace? Trucking HR is hosting a reception and a half-day workshop on February 19 in Mississauga to help you understand and address mental health issues in the workplace. CAM Member Nova Scotia Trucking and Safety Association (Linda Corkum and Gary Hunt) will be conducting the workshop.

Workshop details

 
   Feature Spotlight

 

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Premiere Van Lines

The Canadian moving industry generates over $2 Billion each year. As part of the Premiere Van Lines franchise and Atlas Van Lines agent, your business can grow from a local or regional mover to become part of a national network. Take advantage of our advertising programs that drive business to your door. We provide all the training and tools you will need to be successful in this industry.

Learn More

 
 
Move For Hunger

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Move For Hunger recently released their annual report – the 10th! CAM has supported this organization from the beginning when Adam Lowy decided to take action after years of seeing so much food wasted when people moved with his family’s moving company in New Jersey. Recognizing an opportunity to make a difference in his community, Adam started asking customers if he could take the food they’d like to donate to their local food bank. The first month, he picked up 300 lbs of food. 16.3 million lbs. later, Move For Hunger now has a network of over 900 movers across the US and Canada.

This year’s annual report includes recognition of several Canadian companies – all distinguished CAM members – who raised the bar. Specifically highlighted are:

  • Quality Move Management (Vancouver) – 74,356 lbs. collected earning them a position as a Top 10 Mover in the MFH network (only Canadian), January 2019 Mover of the Month recipient and 2019 Move For Hunger Canadian Award winner.
  • Jay’s Moving (Regina) – MFH’s Partner Award (Atlas Canada) Mover of the Year winner.
  • Atlas Canada – got a shout out for their agents collecting 4,300 lbs of food this past year.
  • Matco Moving (Edmonton) – MFH’s October 2019 Mover of the Month recipient after joining this organization just this past year.

And speaking of Matco, congratulations to Matco’s Leon Johnson who beat Nancy (and hundreds of others) out to win the trip for two to Cabo. We think there are a lot of people who will carry your suitcase for you … just let us know when!

You can read the entire Year in Review report here. If you are interested in getting involved with the mover program, click on this link. Congratulations Adam and Team Move For Hunger. Here’s to another 10 years!

 
 
Used storage vaults for sale 

We recently posted an ad for the sale of used storage vaults in Mississauga on our website.  You can view the details here.

 
 
Quoting Local Moves - Overtime

Do you charge overtime rates if your local move goes over the regular hours? When your salespeople are quoting on an 8-hour move, do they put in writing on the estimate the possibility of OT and the rate? This is important. We have had several complaints from consumers that they were not notified of the possibility of overtime and were not advised of the rate.

Open and honest communication with your customers is key to a successful move. One of the red flags when hiring an unscrupulous operation is that they will inflate the moving costs once they have started the move. There have been countless stories in the news about this practice. Canadians are aware of this now and will complain to CAM about a spike in costs that were not disclosed to them prior to the move, suggesting that our member may not be as trusted as we thought. To avoid unwarranted accusations about your business, clearly make your customer aware of all potential charges in writing ahead of time.

 
 
Tech news – Adobe Flash disappearing at end of 2020

Through our website work, we have learned that Adobe Flash Player will no longer be supported at the end of 2020. Flash Player, is currently used to view multimedia contents, execute rich Internet applications and stream audio and video. Adobe will end its support of Flash Player on December 31st and it will end up being disabled by default in the next version of Microsoft Edge, which is built on Chromium. Flash will not be disabled by default from Microsoft Edge (built on EdgeHTML) or Internet Explorer 11 prior to its removal by December of 2020. Flash will be completely removed from all browsers by December 31, 2020, via Windows Update.

We thought it important to pass along this message for anyone that might be using Flash (that includes us!). If your company relies on it for the development and/or playback of content, we encourage you to talk to your website folks about an alternative to Adobe Flash prior to the end of next year. And if you understand all of that … congratulations, you’re a techie in our world!

 
 
Mark your calendar

cameng8nov262019.pngIt's about ten months until we meet again for the 25th Annual CAM Conference in Edmonton, Alberta.  Make sure you mark your calendar now – November 15-17, 2020, so you don’t miss out!

 

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CAM Golf 2020 will be taking place Monday, September 14th at the Carlisle Golf Club. Tee-off is at 12:30 pm. Circle the date!  More info will be coming out in the spring when there’s no snow on the ground!

 
 
Product Spotlight
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Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More

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Be informed - Sign up your staff 

With CAMs decision to no longer publish the printed magazine The Canadian Mover, it’s more important than ever before to have your staff signed up to receive our newsletter!  We will be featuring sales and work tips, as well as important information about the Canadian moving scene.  Let your staff get engaged with CAM!  Join now and enter the Sign-Up and Win contest before the campaign is over.

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