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View OnlineSubscribe | Media Kit January 26, 2021 CAMfacebook.png CAMlinkedin.png CAMInstagram129102018a.png CAMTwitter29102018a.png
CAM News & Updates
President's Message

camengnancy-may262020.pngFor over 25 years, CAM has been providing educational opportunities through our annual conference as well as our printed magazine The Canadian Mover. In November 2019, the difficult decision was made to stop producing the magazine, altering our course of providing quality information. We quickly pivoted (to borrow a 2020 buzz word) to make the newsletter the major source for learning. We make sure that we have at least one interesting subject covered every two weeks. We’re never short of topics … there is a huge file on my computer with all sorts of subjects we can pull up on sales, operations, human resources, health and safety, and a myriad of other themes. We’re getting lots of positive feedback from our readers and are even having articles sent to us for consideration. So, thanks!

Our other major educational opportunity is our national conference, usually held during the third Monday and Tuesday of November. Obviously, with COVID-19, we had to postpone the 2020 conference. A lot of care and research goes into finding a well-rounded slate of speakers presenting on a variety of very topical subjects. With fingers crossed, and a pledge that any Canadian who wants to be vaccinated will be, we should be able to, once again, provide an amazing line-up of presenters in Edmonton from November 14-16, 2021. Look for more news on the conference later in the Spring, when we get nearer to our “go/no-go” date in May. But don’t forget to pencil us in for November – it’s going to be great to see everyone again!

Once it was obvious that COVID-19 wasn’t going anywhere soon, we decided to start offering online learning opportunities to benefit our members. As you’ll see at the bottom of this newsletter, we have put together a slate of free webinars for the Spring. We’ll also consider adding some for the Fall. Our first two, before the Christmas break, were well-attended and we’ve retained several of our favourite speakers from past conferences to come back to teach us more.

CAM is also providing Essentials Training – courses available to a limited number of CAM members to give them a boost in their skills. Our first two training sessions on perfecting your virtual surveying technique sold out quickly and we are now looking to add more.

But back to the webinars. We can accommodate a hundred attendees, so please consider signing up, grabbing a cup of coffee and hanging out for an hour. I’ve been attending a few webinars myself and am always learning new things (which I’m passing along to you). And don’t forget your coworkers! We’re delighted to have teams of staff from several members attending some of our future zoom calls.

Don’t have a camera on your computer? You don’t need it. Plenty of our members call in and listen. So why not give it a try? Let’s make the most of the next few months to up our game and be ready for the start of the 2021 peak season!



We are delighted to welcome two moving companies and a new supplier to our fold.

Health Care Relocations (Peterborough ON)

cam2jan262021-2a.pngCombining Transition Planning with the Physical Relocation

Health Care Relocations works exclusively in healthcare. They offer a full array of transition planning services, from operational readiness, facility activation and transition advisory through to the actual physical relocation of the healthcare facility. They provide whatever services are required to complement the hospitals’ in-house capabilities. Having been in business for 27 years, they have an impressive list of international projects in their portfolio. For more information, please contact:

Emily Sikma, Business Development Assistant
T: 888-826-8652
F: 705-740-1752
Click here for the Website

Sparta Movers (Calgary AB)

cam2jan262021-2b.pngCAM would like to welcome Sparta Movers to our membership. They have been providing moving services in Calgary and throughout Alberta for five years. Packing and crating, office and residential moves and storage services are all a part of their services. Please reach out and say hello!

Slava Kashaev, Owner/Manager
Tel: 403-402-7992
Click here for the website

Instatraction (Steinbach MB)

cam2jan262021-2c.pngExtreme Traction in Emergency Situations

Instatraction is a Canadian company that specializes in the design and manufacturing of innovative traction devices, like the Big Gripper.  They carry a line of truck claws for semi-trucks, half tons, SUV’s and cars. 

Their products have been designed and built to attach and remove quickly and withstand repeat use in rugged conditions.  They are cost-effective too – when comparing to an average towing bill, they often pay for themselves after one use.

Big Gripper is designed to get you moving in all harsh road conditions such as snow, ice, or mud. The fast installation and cost-effective benefit of Big Gripper can save you and your company time and money.

  • cam2jan262021-2d.pngSteel construction, heavy-duty ratchet and strap. 
  • Simple installation. Takes only minutes to install and easily removed.
  • Cost-effective. 
  • Can be installed over tire chains.
  • Big Gripper is for semi-trucks (comes with 2 units)

To find out more, or to order yours now, contact :

Karl Redekop
Tel: 204-228-7073 

Click here for the Website

NFP: $5K Sweepstakes  

camnfplogo-jan262021.pngNFP Canada (Formerly McLean Hallmark) is proud to partner with CAM to offer discounted home and auto insurance rates for employees of all CAM members.  Please let your employees know that they are eligible for this discount program.  Any employee who receives a quote between now and March 31st is automatically entered for a chance to win $5000 through a promotion with Economical Insurance.  Please call 1-877-337-9203 or email for a no-obligation quote.



Congratulations to Emily Fairholm of Great Canadian Van Lines for obtaining her Canadian Professional Mover designation.  Well done Emily!



Reindeer Auto Relocation, the proud member of CAM, has been serving the relocation industry since 1997! Some notable updates on our services include:

  • Reindeer Portal: providing online rates and shipment status on both US domestic and international moves.
  • Even with COVID-19 lockdowns, performing northbound and southbound cross border moves on a weekly basis.
  • Reindeer App for transferees to use during their move. The camera feature allows the transferee to take pictures before pickup and after delivery. Instant status at all times and connection with their move coordinator.
  • Ability to clear and deliver New York registered autos into Canada through the Buffalo, NY border crossing.
  • Guaranteed transit times.
  • Open & enclosed vehicle carriers available.
  • Moving boats, R/V’s, Campers, Motorcycles and other FAK shipments upon request.

To learn more about our services or to obtain a price please contact Jason Beck, Manager of International Operations at

Need summer labour?  Canada Summer Jobs Program now open – deadline January 29, 2021


It’s your last week to apply to be an employer during the Canada Summer Jobs program. Why not throw your name in and get some help this summer? The government will pay 75% of the minimum wage (you pay the rest and any additional wage you’d like to pay).

Canada Summer Jobs provides wage subsidies to employers from not-for-profit organizations, the public sector, and private sector organizations with 50 or fewer full-time employees, to create quality summer work experiences for young people aged 15 to 30 years. Funded employers are not restricted to hiring students — all youth aged 15 to 30 years may be eligible participants.

The deadline to apply to be an employer is January 29, 2021. Full information is available here.



With COVID on the rise and at record-setting levels in Canada, now is not the time to be lazy about your company’s sanitization and safety operating procedures.  CAM recommends that you review your policies with your staff and remind everyone about health checks.  Let’s be safe out there, everyone.

As if there wasn’t enough to think about…

Every two weeks, CAM President Nancy Irvine actively participates in a web call with 25 members of the National Council of Moving Associations at which NCMA members update and share common concerns about current activity within the moving industry. It is a very beneficial relationship for all those who participate and one that Nancy never misses.

On January 14th’s call, there was a discussion around a few future concerns related to COVID-19. While everyone is experiencing COVID-19 the same, there are some significant localized issues, which spur interesting conversation. Nancy felt it was a good idea to share highlights of those discussions, as it is something that Canadian employers may have to deal with.

  • Discussion regarding employers’ liability issues. There are some moving companies in hot zones in the USA that are sending PPE home with their employees, so their families can wear masks and be protected from the moving company workers when they are at home. There was a spirited discussion about how liable (and the extent of that liability) that an employer is going to be with the increasing exposure of their employees to COVID-19 while there is not any vaccination available. Some companies are taking a significant hit on PPE expenditures by providing masks for home use.

  • Can employers make a COVID-19 vaccine mandatory for their employees? According to the USA’s Health Insurance Portability and Accountability Act, as well as Canada’s Occupational Health and Safety Act, employers have a duty to protect their workers and can make COVID-19 vaccinations mandatory. There are two exceptions – when an employee has a disability that prevents them from taking the vaccine (for example, an allergy to a vaccine ingredient or have a history of Guillain-Barre syndrome) or employees whose sincerely-held religious beliefs or practices prohibit them from taking the vaccine. Here’s a Canadian article you can read on the topic.

  • What if an employee outright refuses to get the vaccine? Employers must start with the premise that, under the Occupational Health and Safety Act, they have a duty to protect their workers. Where workers interact with the public, if an employee refuses to take the vaccine, their bosses would be within their rights to dismiss that employee without cause. The exception is where an employee has credible human rights claim, as they may object to taking the vaccine on religious grounds, or because they have an allergy or other medical condition. While the employer has the right to ask questions and verify the claim, the legal opinion is that they would lose their case if they took their employee to court. Then what happens if nine out of 10 employees are vaccinated … will the company have to provide PPE and follow current COVID health and safety protocols permanently to protect the one employee?

  • How do we prove we’re essential so we can get the vaccine?
    To be honest, we don’t know that yet. News out of the US indicates that, in some states, a transportation worker may have to prove they work for their company in order to get inoculated. Canada is far from this point at the moment. While moving industry workers have been deemed essential here, they haven’t been specifically named in the queue for phase 2 vaccines nationally or in any province yet.

    In early January, CAM sent a letter of request to each province’s Chief Medical Officer of Health making the case that movers should be added to the phase 2 vaccination rollout for essential workers (which, up until Pfizer announced a delay in vaccine distribution, was supposed to be March/April). At the same time, we drafted a sample letter for our members (similar to the one making the rounds in the USA) to consider using for your staff, if needed, to identify them as an essential employee. We are not distributing it yet, as we believe it to be a bit premature as we have not had any instruction from the government regarding access to phase 2 vaccines, nor do we know exactly what would be required as proof and will likely have to alter the wording of the letter before it goes out.

    As you all know, things change weekly, so when the time comes and we’ve heard that movers are in the vaccination queue, we’ll share that news with you along with the template letter sample for your workers to provide when reporting for their vaccines. We currently have heard from NL, NB, NS, QC, ON and SK with no confirmed indication that this will happen. And with the Pfizer delay, vaccine distribution is likely back on the drawing board. Nancy monitors the news every day and will keep us informed.
  • Is the employer going to have to prove that their employees have been vaccinated to their customers? A new Nanos poll released on Saturday, January 16th indicates that seven out of 10 Canadians support or somewhat support barring those who don’t have proof of vaccinations from businesses where people are in close contact. So, how far does privacy go? Will your on-site crews have to carry their vaccination card and show it to the customer before they can go in the house? And what happens if one of the crew hasn’t been vaccinated and the customer doesn’t let them in? And we know this is going to happen - what if the crew member forgets their card – do you have to send a replacement crew member or work with one less?

We’re sure that there will be more on these topics in the next few months. Please stay tuned.

Provincial Restrictions and updated information

Do you find yourself trying to figure out what’s happening in a province that you have to make a delivery in?  With COVID on the rise, things are changing rapidly once again.  In order to help, we now have all of the provinces and territories listed with the links to that information on the main page of our COVID-19 news section.

Stay up to Date!

We encourage you to check our COVID-19 section regularly on our website, as Nancy is still monitoring the various government briefings every day and that’s where we’re posting breaking news.

Be smart. Be vigilant. Be safe.



4½ months to go – Are you ready?
No ELDs for under 160 km

We’ve had some questions as to whether or not “local” movers will need ELDs on their trucks.  We reached out to the BC Trucking Association who confirmed that “The federal rules apply to carriers that cross provincial borders and will be effective June 12, 2021.  The ELD rules will only apply to operations that move outside a 160 km radius from their central dispatch point.

For companies that do not cross provincial borders and that are therefore provincially regulated, each province is going to do their own thing.  We completely anticipate they will mirror the federal language where ELDs will only be required for operations that move 160 km from their central dispatch.  There will also likely be a period of soft launch, and provisions for the "once in a while" outside 160 km run.  But that will be province by province.“

Transport Canada ELD mandate: What fleets should know - Learn the differences between US and Canada ELD verification

Now is the time for Canadian fleets to start transitioning to ELDs as the Canadian transport ministry has announced the official new regulations.  The Transport Canada ELD mandate for commercial drivers is aimed at improving road safety and reducing driver fatigue.  Check out this link for detailed information from Geotab on what you need to know.




From time to time we are going to share basic information about a complaint that has come into the CAM office and how we worked through the situation to get a resolution. We hope that the scenarios below may be a learning experience for all of our membership as we all strive to do better.

Scenario 1: Customer refusing to wear a mask (Ontario)

In a recent situation, a customer’s family each wore a mask when the crew showed up at the house. As the day wore on, the husband stopped wearing his mask and he had workers show up to help him with some activity in the basement – with none of them wearing masks.

What would you do? We discussed the situation with the member. Since Ontario Premier Doug Ford has said that masks are mandatory in workplaces during the currently mandated ‘stay at home order’, we argued that the home is our member’s workplace and the customer must wear a mask while the moving crew is present (never mind the fact that six feet couldn’t consistently be kept and there were more than five people indoors and not from the same household). The point was made to the client and all was well for the remainder of the move.

If you are dealing with a difficult customer, and you don’t want to risk your relationship with them causing issues with completing the work and getting paid, please direct them to CAM’s COVID advice for consumers or have them call us and we will reason with them.

Scenario 2 – Worker slips on uncleared pathway, causing slight damage

We all learn from mistakes made. We recently had a call from a member who inquired about the implications for the following scenario. They had a job of transporting an eight-and-a-half-foot long piece of table glass (200 lbs) which was not crated. The piece was going to be transported and then cut into smaller pieces. The seller knew the movers were coming and he knew the glass was heavy but he didn’t bother to shovel properly or pour some ice melt chemicals on the steps and the entry area. As a result, one of the movers slipped and the glass slightly touched the icy ground causing a few tiny chips on the edges. (By the way, the crew member cut his hand during the save.) After delivery and payment, the customer was told by ‘others’ that the glass was worth in excess of $3,000 which he came back to the mover for full value compensation. The customer had not signed any type of valuation for the job.

What would you do? We discussed the situation with the mover. Admittedly, there were a few mistakes made with booking this move, which included not offering crating for the glass and not having the customer sign off on some form of valuation. However, upon review of the photos of the damage, it was clear that the client wouldn’t win full value compensation even in court, so we suggested that the mover roll the dice with that argument. They came to an amicable solution with the client and the mover has learned a little more about the importance of valuation protection (even refused) on any move big or small.

But this brings up an important note … are you reminding your customers to clear the pathway to the door and make it safe for your crews to work? Should the mover have refused the move until the coast was clear? And how about you? Are you keeping your yard and public entranceway clear of snow and ice, so you aren’t responsible for any falls or injuries to employees, guests or customers? Safety should be your #1 priority when performing moves in the winter.

Texas: TxDMV authorized to require mover refunds


Our friends at Southwest Movers Association in Texas have reported a new law in that state effective January 4, 2021.  The Texas Department of Motor Vehicles is now requiring that shippers will get a refund of the money that was overcharged by the mover for services not stated in their tariff.  Specifically, a refund includes overpayments, fees paid for services not rendered, and fees paid for charges not listed on the household mover's tariff after the household mover takes possession of the customer's property.




Resources to Help Movers Navigate BREXIT Customs Changes

The Federation of European Moving Associations (FEDEMAC) has created a very helpful resource to assist EU-based movers who must navigate new processes and procedures to move goods to or from the United Kingdom following BREXIT.



Mending Your Mind:  Moving Beyond Anxiety

It is estimated that about 30% of the general population experiences anxiety problems sometime in their lifetime. Anxiety can manifest as a dry mouth, headaches, muscular tension, insomnia, a rapid heartbeat, poor concentration or digestive problems.

In severe cases, it is associated with compulsive behaviours, phobias or with the avoidance of situations that trigger concerns about being out of control. This past year of COVID-19 isn’t helping.

Luckily anxiety disorders are amongst the most treatable of all psychological problems. Even though by temperament, some of us may always have a tendency to be anxious, we can learn effective ways to minimize anxiety’s negative and long-term impact.


Product Spotlight



Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More


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CAM Essentials Training - Introduction to Video Surveys

When: Thurs. February 11, 2021, 1:00 pm (ET)

Wed. February 17, 2021, 1:00 pm (ET)

BOTH SESSIONS SOLD OUT! Waiting list available.

Presenter: Gerrard Halsey, Gerrard Halsey Video Surveys Ltd.

Cost: $50 (seating is limited) cameng-spicerslogo-jan122021.png

Sponsored by: 

CAM’s first Essentials Training session will be on an Introduction to Video Surveys. This 2.5-hour long online course, through Microsoft Teams, will be run by British Association of Removers (BAR) instructor Gerrard Halsey, who has been training and consulting in video surveying since 2016.

*This is an ideal session for anyone considering, or is new to, video surveying, or for your staff who could pick up some handy tricks & tips.

The proposed course content would include:

  • Benefits of using video surveying technology
  • What makes a great video surveyor
  • Choosing a technology service-provider
  • Selling the video survey at initial consumer call
  • Appointment setting and confirmation letter
  • Setting a professional environment
  • The video survey – component walkthrough
  • Preparing the survey results
  • Practical demonstration

If you, or someone on your staff, are interested in this course, please let CAM know.

CAM Webinar 2102 – If it wasn’t for the people this job would be easy!
5 Must-Knows About Hiring the RIGHT Person!

When: Thurs. February 18, 2021 2:00 pm (ET)

Presenter: Tim Brennan, Fit First Technologies

Cost: Free camvictorypack-jan122021logo.png

Sponsored by: 

What's the secret to ensuring your next hire not only has the right experience but also has all the right personality traits, ethics and commitment to truly fit the job, fit your company and thrive in the role? Wouldn't it be great if you could find this out about every applicant before you even look at their resume? Discover our innovative HR tools and practices in this 30 min webinar - with some great special offers too!

*This 30-minute webinar is ideal for anyone who has to interview and hire new employees.

Please contact CAM to register.

CAM Webinar 2103 – As if the Pandemic Weren’t Enough – Managing Your Online Reputation in a Time of Crisis


When: Thurs. March 11, 2021, 1:00 pm (ET)

Presenter: Megann Willson, Panoptika

Cost: Free camevents-3a-jan262021.jpg

Sponsored by: 

Back by popular demand!

During the pandemic, online shopping and selection of services has increased exponentially. Guess what? So have negative online reviews. Good online reputation management is not only about reacting well to what people say about you, your brand, or your products and services, but also about whether to react at all and, if so, when. Timing is critical, and big companies have whole teams, sentiment analysis software, or even reputation management firms to take care of all this on their behalf. But for a small-to-medium sized business, this work usually falls to you and your team. On top of that, because of COVID, your team is working out there somewhere, in their own home, not in an office setting where gentle guidance can get them back on track if emotions start running high and things are threatening to come off the rails. This session will help wade through the complicated and frustrating world of online reputation management.

* This is ideal for anyone who deals with complaints (which is everybody) or oversees your website and social media pages.

Please contact CAM to register.

CAM Webinar 2104 – How to Sell Value vs. Price

When: Thurs. March 18, 2021, 1:00 pm (ET)

Presenter: Randy Hnatko, Trainwest Online Academy 

Cost: Free camevents-4a-jan262021.jpg

Sponsored by: 

More information will be provided next issue!

Please contact CAM to register.

CAM Webinar 2105 – Tips to guide you through peak season

When: Thurs. April 22, 2021, 1:00 pm (ET)

Presenter: BBB and CAM

Cost: Free

Sponsored by: 

To kick off our 4th annual May is Moving Month campaign, the BBB and CAM are going to host a session to discuss some of the common issues and complaints that we both hear about in the run of the season. We want to help you protect yourself and continue to raise the bar for professional movers. We’ll have more information as we get closer to the date, but for now, mark you calendar and get signed up!

* This session is ideal for sales staff, coordinators and operations folks, or anyone else who deals with a move before move day.

Please contact CAM to register.

CAM Annual Golf Day


CAM Annual Golf Day

 camevents-7-jan262021.jpg | | Media Kit
Canadian Association of Movers (CAM)

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