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View OnlineSubscribe | Media Kit May 26, 2020
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EVENTS  |  JOIN  |  SPONSORSHIP 
 
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Inside
 
CAM News & Updates
 
 
CAM's Summer Hours

cameng-May262020-1.pngDuring June through August, the CAM office will be working our summer schedule.  During June, we’ll be closed Mondays and Fridays and, during July and August, we’ll be closed every Friday.  If your issue is urgent or time-sensitive, you can reach Nancy by email.

 
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President's Message

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Ten weeks. Three days. Seems like forever, doesn’t it? Our new normal is certainly different than we would have thought it might be on March 13th. Back then, in our Board Meeting, we discussed the challenges we were going to face with massive layoffs, movers closing and we even discussed having an emergency list of movers available when moving companies came down with COVID-19, had to shut down and had to pass on their business. Thankfully, much of that did not happen, and I’d like to think it was due to everyone taking this pandemic business seriously, thinking outside the box and providing top-notch service under extreme circumstances.

You will see below, in more detail, that the 90-second survey we conducted two weeks ago has provided some fascinating results. Thirty four percent of our members have lost between 40-59% of their business. That’s not surprising. But what is, at least to me, despite four members temporarily shutting down and two-thirds of you having to lay off staff, 43% of you had less than a 40% decrease in business and six businesses actually reported an increase. A lot of that has been due to diversification and the ability to “pivot” as so many businesses had to in order to survive.

I am particularly thrilled to see that all of our members that temporarily closed are now open (in some degree) now that business is starting to pick up and funding has arrived to assist. On behalf of everyone at CAM, we wish you well during the next few months while you get back on your feet. Please check to see if you qualify for the expansion of the Canada Emergency Business Account that was announced a week ago.

There is no question that moving services will be different this moving season. We will have to endure months and months of our customers expecting the use of personal protective equipment, whether or not it is practical to wear during the extreme heat and humidity of the summer months. Salespeople (and administration folks) are going to continue to work at least part of the time from home. Your staff will have mastered video surveys and electronic paperwork. And most importantly, because of the bail-out funding available, it’s going to be more challenging than ever to get young men and women to work when they make more money staying at home.

But we are resilient and will adapt. Movers always do. We’ve come a long way from the horse and buggy days. As your forefathers adjusted to motor vehicles and then computers, we will adjust to virtual business and who knows what in the near and distant future. Wishing you a prosperous summer season.

 
McLean Hallmark joins the NFP family A transformation Q&A with Glenn Meyer
SPONSORED CONTENT

McLean Hallmark Insurance Group Ltd.

It's a new chapter for McLean Hallmark Insurance Group Ltd. Recently, the Canadian firm inked a deal to join NFP in an acquisition designed to strengthen the skills and reach of both insurance firms.

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cameng-May262020-3.pngWelcome to Jurgen Von Kaiser and E&V Moving Solutions Ltd. who have joined CAM as a Canadian mover member.  Jurgen has been in the moving industry for 17 years and has been everything from a helper to a cross-border O/O vanguard/PVO operator.  Wanting to get off the road and be closer to his family, Jurgen opened E&V Moving and set up shop in Oshawa ON a few years ago.  Help us welcome Jurgen to CAM – you can call him at 905-233-2599 or email him.

 
Supplier Spotlight:  Dollies & Boxes Unlimited

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cameng-May262020-4b.jpgDollies and Boxes Unlimited, a division of Crownhill Packaging Inc., has been serving the moving (residential and commercial), self-storage, disaster recovery and HVAC industries since 1986. Delivering top quality products at competitive prices, and giving the best possible service are not only words, but also a commitment and reality. Over the years, we have grown big enough to service all your equipment and supply needs, but yet remain small enough to give individualized attention.

At Dollies and Boxes, we are committed to the safety and well-being of our team members, customers and communities during the current COVID-19 outbreak. As we all try to navigate through and protect ourselves during this crisis, we are now offering Personal Protective Equipment (PPE) – you will find some of the most effective and sought-after physical distancing supplies your business needs on a daily basis.

If you have any questions or concerns, please do not hesitate to reach out to our team directly at 416-293-6293 or email us.

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COVID-19 Update – How are you doing? The results are in

cam4apr232020.jpgWe surveyed our members a few weeks ago to see how everyone was doing, business-wise, during the first two months of the pandemic.  Take a moment to read the full results, but in a nutshell, here’s what we asked and what we heard from the 90 members who responded.

Financial Impact
What percentage of your company's income changed as a result of the COVID-19 pandemic in comparison to this time last year? 

80%-100% decrease

6%

60%-79% decrease

10%

40%-59% decrease

34%

20%-39% decrease

23%

0%-19% decrease

20%

increased

7%

Selected Comments:

  • We work mostly for the embassies (American Embassy, Canadian Embassy, etc.). They were evacuated as a result of the pandemic and has since then affected the rate of job inflow. Most of the summer moves are on hold. Also, most of our clients are more skeptical in receiving our crew into their houses in the light of this pandemic even though we practice all the safety measures.
  • Overall bookings are close to equal, maybe a bit up from last year. Have actually picked up some business DUE to the COVID pandemic. Having a clear, solid response to the pandemic gives customers the confidence. Have actually had two customers cancel their other mover and book with us based on how I responded to their questions around how we are handling COVID.
  • Business has slowed, moves have been put on hold and some even cancelled. Hoping that they will move eventually and it will work out in the wash, but unsure at this point. Staffing/Crew have also been an issue with the paranoia around this virus.
  • We provide third party service to a couple of clients so that has been keeping us busy on a daily basis. Long distance moving is down 70% or more.
  • Enough to make things harder and not qualify for some relief. What hasn't been considered is the extra costs for PPE and finding it and also cleaning etc.

Employee lay-offs
Has the COVID-19 pandemic caused you to lay off employees?

Yes

68%

No

32%

Selected Comments:

  • We have laid off close to 70% of our workforce. Most of the packing crew are home leaving a skeleton staff mostly made up of administration staff. We only call them in as and when there's a move.
  • We didn't lay off workers, but 50% of our crews requested leave for various reasons with concerns to the safety of their families because we are in and out of so many homes each day.
  • A few staff members asked to be off – their choice.
  • Many quit however to take CERB and EI.

Business shut-downs
Did your company decide to temporarily shut down during this pandemic? 

Yes

4%

No

96%

Selected Comments:

  • Though our company decided to shut down temporarily as a result no jobs coming in, we also adhered to a governmental policy of a three-week shut down.
  • Shutting down when there is a mortgage to pay on the building would be a recipe for disaster.
  • 45 days.
If you shut down, do you expect your business will reopen?  

Yes

7%

No

0%

Not applicable; we haven't shut down.

93%

Selected Comments:

  • We only work when the client calls on us.
  • We have reopened but with a small team.
  • Yes, however, if there is not an immediate rebound, we will likely close forever.
Financial relief
Did your company access relief funding from the Federal Government? 

Yes

66%

No

34%

Nancy’s note:

Of the 33% that did not access funding, it was mostly because they didn’t qualify or just fell short of qualifying. The government is now reviewing the “30%” eligibility. It is commonly believed that those movers could see a 30% loss over the next few months compared to last year, which would then make them qualify.

CAM as a resource
Did you access CAM's COVID-19 news page at any time for up-to-date information? 

Yes

75%

No

25%

Selected Comments:

  • That was a great source of information and much appreciated.
  • Was my best and first resource.
  • Referred to it and referred others to it.
  • Yes – it’s been an excellent source of information! From a mover's perspective, I found myself going to CAM's website first to find out the latest.

Nancy’s note:

Thanks! If you haven’t been there, the new COVID-19 section of our website has the information you need to know about funding and business management at this time but, more importantly, has excellent, practical information for your customers to refer to.

Other comments

Is there anything else you'd like to tell us?

There were lots of ‘stay safe’ and ‘stay strong’ messages (which we all appreciate), but here are two more interesting responses from our members that you may want to consider:

  • After social distancing, washing your hands frequently with soap and water is the first line of defense especially when interacting with customers. A distant second (when soap and water is not available) is hand sanitizer. Ideally there should only be one customer present when doing an onsite survey as well as during the loading and loading. Avoid touching any and all door handles whatsoever in the customer's home. Wearing gloves can give one a false sense of security in that any virus can not only survive on the outside of the glove, but can also be inadvertently spread to other areas.
 
Feature Spotlight

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Premiere Van Lines

The Canadian moving industry generates over $2 Billion each year. As part of the Premiere Van Lines franchise and Atlas Van Lines agent, your business can grow from a local or regional mover to become part of a national network. Take advantage of our advertising programs that drive business to your door. We provide all the training and tools you will need to be successful in this industry.

Learn More

 
Health Canada Labour Program Hazard Alert:  Workplace Hazardous Materials Information System (WHMIS) – Temporary changes related to COVID-19

During the COVID-19 outbreak, a shortage is possible for some chemical products that are effective in removing the virus on work surfaces. In order to address the possible shortage, Health Canada has put in place an interim policy that will allow quicker imports of products from the U.S. This could result in differences in normal labelling or pictograms etc. Employers are encouraged to address any supplementary training which may be needed. Although the labels might not meet Health Canada standards, the information employers need must be available on suppliers'/importers' websites.

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COVID–19:  CECRA for small businesses 

Canada Emergency Commercial Rent Assistance (CECRA) for small businesses provides relief for small businesses experiencing financial hardship due to COVID-19. It offers unsecured, forgivable loans to eligible commercial property owners to:

  • reduce the rent owed by their impacted small business tenants
  • meet operating expenses on commercial properties

Property owners must offer a minimum of a 75% rent reduction for the months of April, May and June 2020.

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After COVID-19, Office Space Will Never Be the Same

Government-mandated closures have left many companies paying for space they can’t occupy and uncertain about what the future holds.  As closure orders begin to lift, companies are deciding how to go back—and whether to go back at all.  Here's a U.S. article on a return to the work setting that was written for associations, but the content may very well apply to a moving company's own situation.

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2020 CAM Golf – Sept 14th

Golf is on everyone’s minds as courses are now starting to open across the country! Our golf day is set for Monday, September 14th at Carlisle Golf Club, a 20-minute drive from Burlington, Ontario. We hope that you will consider joining us this year.

A golf package includes your round of golf, lunch, one adult beverage and dinner. You’ll also have a cart if they’re allowed by then! Have a foursome you’d like to register? We have a new foursome rate that will save you $50!

If you register and pay before July 31st, your name will be entered into a draw to win a $250 visa gift card.

Registration and golf information can be found on our Annual Golf page.

Interested in sponsoring the tournament or a hole activity, or providing prizes? Please check our sponsorship options.

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Product Spotlight

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Snowbirds Auto Connection Ltd.

Snowbirds Auto Connection is a family-owned and operated vehicle transport company providing reliable, door-to-door, damage-free transportation across Canada and the U.S. SAC offers a variety of services including coast-to-coast transportation, cross-border relocation and vehicle storage.

Learn More

ADVERTISE HERE


Your ad could be here! Click above for more information about this exciting opportunity.


Learn More

 
2020 CAM Conference

We have made the prudent decision to postpone our conference in Edmonton until November 2021.  In late July, we plan on sending around a quick questionnaire to assess our member’s willingness or desire to meet this November at a short-program meeting in the Toronto area.  For now, we are in a holding pattern.  You will hear more on this from us soon.

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