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View OnlineSubscribe | Media Kit January 12, 2021 CAMfacebook.png CAMlinkedin.png CAMInstagram129102018a.png CAMTwitter29102018a.png
CAM News & Updates

Happy New Year!  The Board of Directors and staff of CAM wish you health and prosperity for 2021!

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Chairman's Message

cameng-2-jan122021.pngAs I struggle to write this report, it reminds me of the old saying, “do you want the good news or the bad news?”

As an association, CAM has made some huge gains in 2020, with the revamped website driving traffic; our very strong social media presence getting our message out; and providing a “legal presence” and support to expose and pursue rogue movers. Adding new members, never easy at the best of times but noteworthy in these COVID days, is a testament to the hard work and investment in our cause. Kudos to Nancy, Marian, your Board of Directors, all committees, and any and all members who, day in and day out, work tirelessly to promote ethical behaviour, provide trustworthy service, and garner the respect of the moving public we all deserve.

COVID-19 has taken a bite out of all of us, physically, emotionally, psychologically – but at least being deemed essential since March has breathed some life into most members, and enabled us to keep the doors open. I find myself, more and more, in the role of “facilitator” – a lot of people depending on you, looking up to you, looking for guidance. It can be incredibly big shoes to fill because quite honestly, has anyone faced this before? COVID has also served as a distraction from some of the real issues that we face, that potentially threaten our industry, our livelihood.

The ongoing driver shortage is only a slice of our labour woes - good qualified (ambitious, resourceful, balanced) packers and helpers come to mind. A lack of fresh “faces” at any of our available positions will truly be an industry concern in the event we experience a mild (let alone a robust) Economic Rebound in 2021. “Exhaustive Manual Labour” in the job description seems to limit our potential talent pool. Addressing issues such as quality of life, making the job more predictable (hours of work and pay) could attract a younger and more diverse workforce. We need to focus on changing the way we look at the job while maintaining our performance expectations. The demand for quality from our clients has never been higher.

ELD’s (Electronic Logging Devices), due to be implemented in Canada in June 2021, may come as a shock to some – they can be your best friend when managed properly, but do require an operational adjustment right down to the local level. CAM has been posting ELD information for months in the newsletter. If you aren’t on board already, please read the info and get prepared.

Insurance and Risk are at the top of many of our lists – not only will your renewal most likely cost you more, but providers are requiring deeper details about your operations.

Most of what I have mentioned, on top of COVID protocols, will inevitably drive costs up. 2021 should be a good time to review your entire business model across all lines, to determine where efficiencies can be achieved. As a CAM member, no one needs to be reminded of what we stand for – and what we are fighting against. I wish all of our CAM family a renewed spirit in 2021, a recognition of the “essential” services we provide, and an awareness of where we may be able to support others struggling.

President's Message

camengnancy-may262020.pngI’m sitting in the underground parking lot at the hospital waiting while my Mom and Dad are upstairs having Dad’s Christmas gift (an arm cast) looked at to see how it’s healing.  At 90, I am not expecting a quick heal, but I do hope that it isn’t months with a cast on.  Dad, of course, broke his dominant arm in two places and is slowly learning how to adjust to his new life by adapting and doing things that aren’t comfortable, or easy, for him with his left hand.

It’s very reminiscent of 2020 for all of us, isn’t it? Everyone has had to learn to adjust to a new way of doing things. For the most part, it has been similar to my Dad’s struggles ... a slow start with much pain and frustration, with eventual adaptation and improved ability through practice.

I don’t know about you, but I’m really proud of how CAM members quickly modified to the pandemic and carried on and got the job done! As an essential service, it was so important to quickly adapt to sanitizing, wearing masks, reducing touching and learning to wash hands. Not that we didn’t wash hands, but certainly not with the frequency that we do now!

We also learned new ways of reaching out to our customers and working with them to do surveys and prepare them for their move. Many of you have virtual surveying down to a science now and are glad to have that option available to you as our world continues to become more online. We’ve learned to pace ourselves too. In the early days of COVID, jumping from one situation to a complete alternative one, hours or days later (as the governments sorted out each situation) was frustrating and incredibly stressful for all of us. I know there were days when a member would call to ask about a restriction, only to have me call them back two hours later to say that there had been changes and they’d have to alter their course.

The peak season for most has only just started to wane. With the trend for companies to have their employees continue to work remotely, I don’t see things letting up too much as people choose to get out of the city and head to a quieter pace of life. As such, CAM will be ramping up its social media campaign to encourage consumers to contact to find #trustedandreliablemovers.

As I am finishing writing these paragraphs, my Mom and Dad have returned to the car in record time. Dad’s bones are healing well and he’s making better progress than expected. Kind of like our industry ... we made it through 2020 - a little battered and bruised, but all in all, doing better than expected and in decent shape with a renewed hope for some normalcy in 2021.

Let’s hope that the world’s diagnosis is a positive one of healing this year too. Be smart. Be safe. And all the best for 2021.

Passing of Gregg Doucette, AMJ Campbell Fredericton   

cameng-4a-jan122021.jpgCAM was sad to hear of the sudden passing of Gregg Doucette on December 30, 2020.  A kind and generous man, Gregg will be missed greatly by his team and the Atlas family.  Our condolences to everyone who knew him.


Gregg was featured in a CTV news story from June 2017 when he generously offered to reunite two families who had been victims of moving fraud with their belongings.  This resulted in Premiere Van Lines Fredericton being nominated and winning CAM’s Public Service Award that year. You can view this heartwarming report here  

Univan Leasing – Award Winner   

cameng-4b-jan122021.pngUnivan won the 2020 Consumers Choice Award in Retail from the Caledon Chamber of Commerce.  Congratulations!



Since 1988 our equipment, prices and service have made us Canada’s #1 option when it comes to moving equipment rentals.

And as a result, to always find ways to offer our customers a better service, The Mover’s Choice Inc. has implemented a 24-hr pick-up and return system at both of our branches (Mississauga and Scarborough).

Your company will be able to pick up and return equipment at any time (24/7). So give us a call and start saving on your moving equipment rentals!

Always a proud CAM Member!



Congratulations to Purav Desai of Quality Move Management, Inc. for obtaining his Canadian Professional Mover designation. Well done Purav!

Need summer labour?  Canada Summer Jobs Program now open – deadline January 29, 2021


There is a massive labour shortage in our country. Have you ever considered hiring a student? The government has expanded the Canada Summer Jobs program to get more folks working during COVID and you can get 75% of their wage reimbursed. Have a look …

Canada Summer Jobs is an initiative of the Youth Employment and Skills Strategy, which aims to provide flexible and holistic services to help all young Canadians develop the skills and gain paid work experience to successfully transition into the labour market.

The Canada Summer Jobs program objectives align with the redesigned Youth Employment and Skills Strategy and are as follows:

  • provide quality work experiences for youth
  • respond to national and local priorities to improve access to the labour market for youth who face unique barriers
  • provide opportunities for youth to develop and improve their skills

The program provides wage subsidies to employers from not-for-profit organizations, the public sector, and private sector organizations with 50 or fewer full-time employees, to create quality summer work experiences for young people aged 15 to 30 years. Funded employers are not restricted to hiring students — all youth aged 15 to 30 years may be eligible participants.

Deadline to apply to be an employer is January 29, 2021. Full information is available here.



With COVID on the rise and at record-setting levels in Canada, now is not the time to be lazy about your company’s sanitization and safety operating procedures.  CAM recommends that you review your policies with your staff and remind everyone about health checks.  Let’s be safe out there, everyone.

Québec Curfew beings Saturday, January 9, 2021

The Province of Québec announced a full provincial curfew starting on Saturday, January 9, 2021. People must stay at home between 8 pm to 5 am or risk a fine between $1,000 - $6,000. There are exemptions for those who are working. Those transporting goods and those managing supply chains can continue to operate, so movers will still be able to operate. If stopped by police, you will need to show a letter from your employer indicating that you need to be working.

For more information on what you can and can't be doing, click here. The curfew will be enforced until February 8, 2021.

To access the Province of Québec’s curfew link on their website, click here.

Freezing masks, glasses and eyelashes – a growing concern this winter  

Every time we turn around, this pandemic is throwing another ‘monkey wrench’ our way. There are the usual challenges of doing outdoor work as the weather gets colder. But in recent weeks, CAM has been contacted by members with complaints about freezing masks, as well as glasses and eyelashes (as a result of the breath going up through the top of the mask) icing over. All three of these are problematic.

Frozen masks limit air getting through, which makes it difficult for the wearer to get full breaths in. Frozen glasses - well those issues are obvious. And frozen eyelashes can be a real problem if the worker wipes their eyes to clear off the crystals without having sanitized or washed their hands. The potential for the transference of germs (or the virus) is possible.

In December, CAM President Nancy Irvine reached out to van line presidents, leaders of some of the larger independent groups, as well as movers and moving associations in northern climates to discuss the issue. There is absolutely no argument from anyone - moving companies, and their employees, must abide by their local public health recommendations and wear a mask when indoors and outdoors, if within 6 feet of someone.

While it will be an additional expense, CAM suggests that you provide additional masks and PPE supplies for your front-line crews and advise your customers prior to the move date to be prepared for workers’ stoppages to either change out masks or to have breathing breaks. CAM has received an increasing number of complaints from consumers about workers removing masks and frequent work stoppages while “the crew seems to be sitting around doing nothing.” Communication is key. Discuss the challenges that working in masks is having with your customers, now that winter is upon us.

Here’s more reading to help cope with winter conditions:

Dr. Theresa Tam recommends 3-layer masks for winter.

How do I deal with a mask that freezes?

How to stop glasses fogging up in winter?

Updated Transport Canada/CAM letter available

On April 9th, Transport Canada posted a template letter it developed in concert with industry to identify those employed in the commercial motor vehicle and automotive industry in a critical service capacity. This letter states some obvious requirements – access to food and washrooms – but also has a critical line in it that states that “commercial vehicle drivers are exempt from the 14-day quarantine requirements for business purposes” and could come in handy as we start to see lockdowns again.

The letter can be downloaded and personalized by a moving company. We recommend that a printed copy be kept in the truck cab with the other move documentation and presented as needed during the transport of the household goods. A similar letter officially signed by CAM and for the sole use of CAM members available in the member's only area of CAM's website. It was updated on September 30th. Please contact us at if you don’t know your company’s member log-in information.

Provincial Restrictions and updated information

Do you find yourself trying to figure out what’s happening in a province that you have to make a delivery in?  With COVID on the rise, things are changing rapidly once again.  In order to help, we now have all of the provinces and territories listed with the links to that information on the main page of our COVID-19 news section.

Wellness Together Canada services available

Wellness Together Canada was funded by the Government of Canada in response to the unprecedented rise in mental distress due to the COVID-19 pandemic. People are being challenged like never before due to isolation, physical health concerns, substance use concerns, financial and employment uncertainty, and the emotional dialogue around racial equality. We’re all going through this together, and we believe that mental health is a journey, not a destination. Each day, we can take a step for our own wellbeing. Wellness Together Canada is here to support everybody on that journey.

Take that step.  Get connected to mental health and substance use support, resources, and counselling with a mental health professional.

Vaccines Rolling Out

With the roll-out of vaccines across the country, there is hope that we will soon be out of this horrible situation. However, General Hillier announced on December 29th that phase 2 of their vaccination program will not begin until end of March/early April and most residents of Ontario will be vaccinated by August/September.

CAM has written a letter to each provincial health unit explaining what household movers do and requesting that employees of moving companies, especially drivers and crews who go into homes, be included in the second group of vaccinations along with first responders, grocery workers and other essential workers.

Stay up to Date!

We encourage you to check our COVID-19 section regularly on our website, as Nancy is still monitoring the various government briefings every day and that’s where we’re posting breaking news.

Be smart. Be vigilant. Be safe.

2021 - Are you prepared?


cam9a-jan122021.pngFIDI has launched a white paper in preparation for its first state-of-the-industry report.  It is asking Affiliates to contribute with their thoughts about the impact of COVID-19 on their businesses, where they are now and what challenges they need to meet for success from here.  Dominic Weaver reports and speaks to Brielle Jones of lead generator TriGlobal about the prevalent trends before and since the pandemic and the shape of the mobility business.  Beyond PPE and working from home – costs and real lasting change, could this be an opportunity? 




5 months to go:  13 things Canadian truck drivers should know about ELDs

Cross-border truck drivers are already familiar with electronic logging devices (ELDs), but there will be differences when the equipment is mandated for all federally-regulated carriers as of June 12, 2021.  And the differences are not limited to the need for Canadian devices to be certified by a recognized third party.  Here are 13 things that drivers should know about ELDs.




Overcoming Financial Fatigue and Concern

January 1st typically brings renewed motivation with the gift of a clean slate and the desire for a promising year ahead.  It’s often fulfilled with a focus on healthy eating and exercise to get back on track after the holiday season's indulgence.  But January can also be full of transitions that can influence anxiety and concern.  For some, it’s having to head back to work or school after enjoying some time away.  For others, it’s increased pressure related to personal finances and how to manage expenses and income in the coming year, especially as bills for holiday spending start to arrive.  For many more, the ups and downs of living through the COVID-19 pandemic and the unique financial challenges have given rise to the need for new ideas and thinking about financial preparedness.

In this article, Homewood Health looks at ways to acknowledge and manage financial fatigue.  They'll also share some tips that could help alleviate some of your concerns about money management in the coming year. 


Product Spotlight



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CAM Webinar - Diversifying Your Revenue Streams

When: Wed. January 20, 2021 1:00 pm (ET)

Presenter: Chuck White, President, International Association of Movers

Cost: Free cameng-spicerslogo-jan122021.png

Sponsored by: 

COVID has changed how we do things.  We’ve learned how to conduct our work in a different way, and, as revenue streams have dried up, we’ve been forced to find new work to fill that void. Join us for an hour session with Chuck White, IAM President who has spent a lot of time over the past year looking at diversification.

During this session, Chuck will cover the following topics:

  • New Consumer Profiles
  • Move by Corporate & Government Clients to Lump Sum environments
  • “De-location” as a result of the Pandemic
  • Alternatives… “Final Mile”, logistics, local moving, International, warehousing (beyond HHG)
  • Questions and discussion

This webinar is being offered at no cost to you. Registration is required here.

CAM Essentials Training - Introduction to Video Surveys

When: Wed. February 17, 2021, 1:00 pm (ET)

Presenter: Gerrard Halsey, Gerrard Halsey Video Surveys Ltd.

Cost: $50 (seating is limited) cameng-spicerslogo-jan122021.png

Sponsored by: 

CAM’s first Essentials Training session will be on an Introduction to Video Surveys. This 2.5-hour long online course, through Microsoft Teams, will be run by British Association of Removers (BAR) instructor Gerrard Halsey, who has been training and consulting in video surveying since 2016.

*This is an ideal session for anyone considering, or is new to, video surveying, or for your staff who could pick up some handy tricks & tips.

The proposed course content would include:

  • Benefits of using video surveying technology
  • What makes a great video surveyor
  • Choosing a technology service-provider
  • Selling the video survey at initial consumer call
  • Appointment setting and confirmation letter
  • Setting a professional environment
  • The video survey – component walkthrough
  • Preparing the survey results
  • Practical demonstration

If you, or someone on your staff, are interested in this course, please let CAM know.

CAM Webinar – If it wasn’t for the people this job would be easy!
5 Must-Knows About Hiring the RIGHT Person!

When: Thurs. February 18 20, 2021 2:00 pm (ET)

Presenter: Tim Brennan, Fit First Technologies

Cost: Free camvictorypack-jan122021logo.png

Sponsored by: 

What's the secret to ensuring your next hire not only has the right experience but also has all the right personality traits, ethics and commitment to truly fit the job, fit your company and thrive in the role? Wouldn't it be great if you could find this out about every applicant before you even look at their resume? Discover our innovative HR tools and practices in this 30 min webinar - with some great special offers too!

*This 30-minute webinar is ideal for anyone who has to interview and hire new employees.

Please contact CAM to register. | | Media Kit
Canadian Association of Movers (CAM)

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